Xiaomi won’t play HEVC H.265 media, how to fix?

If you are experiencing choppy, stuttering, or broken up playback when viewing HEVC video on your Xiaomi Redmi Note 12 4G, it is probably because your device doesn’t support the new HEVC H.265 codec, or your video has high specifications that your Xiaomi Redmi Note 12 4G cannot handle. If that’s the case, converting the HEVC video to a format that is compatible with your Xiaomi Redmi Note 12 4G would be a workable solution.

My Xiaomi Redmi Note 12 4G won’t play 4K HEVC, how to resolve?

"Hi all, I have a Xiaomi Redmi Note 12 4G which is working very fine for me. Everything is fine and smooth … except 4K HEVC video playback. It can read all videos up to 1080p fluently. However, all 4K HEVC video files are unwatchable: frames are freezing every seconds. How can I get the 4K HEVC video playing smoothly on my Xiaomi Redmi Note 12 4G? I would really appreciate any help."

This is probably because your Xiaomi Redmi Note 12 4G doesn’t have enough power to handle 4K HEVC files. In this situation, we would recommend converting them to a format that is well supported by your Xiaomi Redmi Note 12 4G first. Check a how-to guide on this below:

Part 1: How To Convert HEVC Videos For Xiaomi Redmi Note 12 4G on Windows?
Part 2: How To Convert HEVC Videos For Xiaomi Redmi Note 12 4G on Mac?

Part 1. How To Convert HEVC Videos For Xiaomi Redmi Note 12 4G on Windows?

To convert hevc videos for Xiaomi Redmi Note 12 4G playback on Windows, do as below:

Download and install Video Converter on your Windows computer.

Step 1: Import video files
Click “Add File” to load video files that you want to convert into this program.

Step 2: Select output format for Xiaomi Redmi Note 12 4G
Click “Profile” to select “Xiaomi” > “The corresponding Profile of your Xiaomi phone “ as output format. This format profile will ensure a good performance while playing with Xiaomi Redmi Note 12 4G.

If you can’t find a suitable profile for Xiaomi Redmi Note 12 4G, you can also select it directly, as shown in the following figure.

Tips:
If necessary, you can click “Settings” button to modify video and audio parameters like encoder, resolution, frame rate, bitrate, aspect ratio, sample rate, and audio channels.

Similarly, if you don’t find a suitable profile, you can also set it directly for the general profile, as shown in the figure below

Step 3: Click “Convert” to start.

As soon as the conversion is complete, click “Open Folder” to get the generated MP4 files that are suitable for playing on your Xiaomi Redmi Note 12 4G. No audio lost issues will occur any more.

Part 2. How To Convert HEVC Videos For Xiaomi Redmi Note 12 4G on Mac?

To convert hevc videos for Xiaomi Redmi Note 12 4G playback on Mac, do as below:

Download and install Video Converter on your Mac computer.