Why can’t I play MP4 files on my Samsung Galaxy S23 Ultra?

Came upon incompatibility problems playing MP4 videos on Samsung Galaxy S23 Ultra? Due to codec issues, some MP4 files will not play on Samsung Galaxy S23 Ultra. To be able to play these MP4 files, you will need to convert them first.

MP4 is a widely accepted video format. Almost all popular devices and media players are able to play video files in this format. But why people are still stuck when playing MP4 files on Samsung Galaxy S23 Ultra? This is not complicated or difficult to explain - MP4 is a container format which can include various data like video, audio, subtitle, image, etc. Once the MP4 file that you want to play on Samsung Galaxy S23 Ultra is encoded with a codec incompatible with your device, Samsung Galaxy S23 Ultra will refuse to play it correctly. To solve the issue, you need to convert your MP4 files to H.264 encoded MP4.

Part 1: MP4 conversion suggestion for Samsung Galaxy S23 Ultra (on Windows)
Part 2: MP4 conversion suggestion for Samsung Galaxy S23 Ultra (on macOS)

Part 1. MP4 conversion suggestion for Samsung Galaxy S23 Ultra (on Windows)

To convert MP4 video files for Samsung Galaxy S23 Ultra playback on Windows, do as below:

Download and install Video Converter on your Windows computer.

Step 1: Import your video files
Click “Add File” to load your video files that you want to convert into this program.

Step 2: Select output format for Samsung Galaxy S23 Ultra
Click “Profile” to select “Samsung” > “The corresponding Profile of your Samsung phone “ as output format. This format profile will ensure a good performance while playing with Samsung Galaxy S23 Ultra.

If you can’t find a suitable profile for Samsung Galaxy S23 Ultra, you can also select it directly, as shown in the following figure.

Tips:
If necessary, you can click “Settings” button to modify video and audio parameters like encoder, resolution, frame rate, bitrate, aspect ratio, sample rate, and audio channels.

Similarly, if you don’t find a suitable profile, you can also set it directly for the general profile, as shown in the figure below

Step 3: Click “Convert” to start.

As soon as the conversion is complete, click “Open Folder” to get the generated MP4 files that are suitable for playing on your Samsung Galaxy S23 Ultra. No audio lost issues will occur any more.

Part 2. MP4 conversion suggestion for Samsung Galaxy S23 Ultra (on macOS)

To convert MP4 video files for Samsung Galaxy S23 Ultra playback on Mac, do as below:

Download and install Video Converter on your Mac computer.