Why can’t I play MP4 files on my 13 Ultra?

Unable to play MP4 files on your Xiaomi 13 Ultra? Your MP4 files probably contain video or audio codec that your device doesn’t support. If that’s the case, you will need to convert them first. This guide explains how to do this in detail.

MP4 is a widely accepted video format. Almost all popular devices and media players are able to play video files in this format. But why people are still stuck when playing MP4 files on Xiaomi 13 Ultra? This is not complicated or difficult to explain - MP4 is a container format which can include various data like video, audio, subtitle, image, etc. Once the MP4 file that you want to play on Xiaomi 13 Ultra is encoded with a codec incompatible with your device, Xiaomi 13 Ultra will refuse to play it correctly. To solve the issue, you need to convert your MP4 files to H.264 encoded MP4.

Part 1: MP4 conversion suggestion for Xiaomi 13 Ultra (on Windows)
Part 2: MP4 conversion suggestion for Xiaomi 13 Ultra (on macOS)

Part 1. MP4 conversion suggestion for Xiaomi 13 Ultra (on Windows)

To convert MP4 video files for Xiaomi 13 Ultra playback on Windows, do as below:

Download and install Video Converter on your Windows computer.

Step 1: Import your video files
Click “Add File” to load your video files that you want to convert into this program.

Step 2: Select output format for Xiaomi 13 Ultra
Click “Profile” to select “Xiaomi” > “The corresponding Profile of your Xiaomi phone “ as output format. This format profile will ensure a good performance while playing with Xiaomi 13 Ultra.

If you can’t find a suitable profile for Xiaomi 13 Ultra, you can also select it directly, as shown in the following figure.

Tips:
If necessary, you can click “Settings” button to modify video and audio parameters like encoder, resolution, frame rate, bitrate, aspect ratio, sample rate, and audio channels.

Similarly, if you don’t find a suitable profile, you can also set it directly for the general profile, as shown in the figure below

Step 3: Click “Convert” to start.

As soon as the conversion is complete, click “Open Folder” to get the generated MP4 files that are suitable for playing on your Xiaomi 13 Ultra. No audio lost issues will occur any more.

Part 2. MP4 conversion suggestion for Xiaomi 13 Ultra (on macOS)

To convert MP4 video files for Xiaomi 13 Ultra playback on Mac, do as below:

Download and install Video Converter on your Mac computer.