Why are your photos lost from iPhone 6 Plus?

How to recover data from dead iPhone

Summary: Recovering data from a dead iPhone is precarious if you don’t acquire knowledge about your iOS device. Be wary of how your device works and its data backup options to avert data loss problems in the future. If your iPhone has turned dead because of a major technical glitch, you can recover the data stored in it using a reliable data recovery software. This blog encapsulates all such concrete details with a step-by-step guide to recover data from dead iPhone.

iPhone is one of the most affluent smartphones loaded with advanced features. Most people invest in it because its upbeat features and advanced technology intrigue them. Every time Apple announces a new upgrade or introduces new features to its iOS software upgrade, iPhone fans dig deep to learn more about it.

If your iPhone is dead and not working at all, and you want to learn how to recover data from dead iPhone, this blog is exclusively for you.

Why would an iPhone suddenly go dead?

These are the possible reasons why iPhone turns dead or blank for hours:

A defective charging cable or adapter that doesn’t perfectly pair with your iOS device.
A recent iOS update that triggered some unforeseen software error in your iPhone.
Faulty or failed hardware, like a battery or a logic board that needs to be replaced.

In either of the above-mentioned conditions, your iPhone will stop responding to any command. Turning the device off and restarting works in rare circumstances, but not always. In such bleak situations, you can try to fix your dead iPhone using these tips:

Keep a close watch over the charging cable or power adapter and fix the loose ends.
Put your dead iPhone on charge for at least an hour.
Connect your iPhone to iTunes or put it on Device Firmware Update (DFU) mode.
Seek immediate assistance from Apple Support Services.

If these attempts won’t bring your iPhone back to life, certainly it has some major technical glitch that only Apple experts can address. Before submitting your device for the same, recover all the data stored in it. Follow these DIY solutions to recover data from dead iPhone:

Use iTunes to Recover Data from Dead iPhone

iTunes is one of the most coveted options to recover data recovery from dead iPhone. However, to use this method, your iPhone should be in sync with iTunes, and you have to periodically take data backup on it. Observe the steps to keep data backup on iTunes:

Connect your iPhone to your computer and open iTunes to login.
From the menu bar at the top of the iTunes window, select File > Library > Organize Library.
Next, select Consolidate files to organize the Library screen and press OK.
Once you do that, copies of any files that were not in the iTunes Media folder will be added to your iTunes Media folder.
At the same time, take the opportunity to eliminate all the duplicate files taking unnecessary space on your hard drive. However, before making this move, save a copy of the original files in your iTunes Media Folder.

If you have been practicing the above steps for long, then simply connect your device with your computer using a USB cable and follow steps to recover data from iTunes backup:

Connect your iPhone to your computer and open iTunes.
Select your iPhone in the main iTunes window or select it from Finder.
The move will prompt a new set of instructions on iTunes with options to backup data. You need to click on Restore Backup to retrieve your dead iPhone’s data.
Several backup options will prompt on your computer. You can choose a selected set of files to restore a specific file or all of them.
Once selected, the desired number of files/data to restore, press Restore, and wait. The move may restart your iPhone. If not, your device will suffer a more serious hardware failure that only technical experts can fix.

Pro Tip: If found dead, let your iPhone remain off for as long as possible to avoid data overwriting.

Use iCloud to Recover Data from Dead iPhone

If you are proactively using iCloud to maintain data backup, there is a fair chance to recover your dead phone’s data from it. You can directly recover data from iCloud on another iPhone that doesn’t necessarily require connection to a laptop or computer. All you need is an iPhone that can be turned on at least and let you through the initial steps to login to your iCloud. Don’t forget to erase your dead iPhone before continuing on the new one; otherwise, you won’t get to perform the initial set-up. Follow the steps below to restore dead iPhone’s data from iCloud Backup:

Turn on the working iPhone and perform the initial setup procedures till you get through Apps & Data. Tap on Restore from iCloud Backup option and sign in with your Apple ID.

A window will prompt you with all backups available for restoring. Select the most recent one that contains all the data you wish to retrieve from your dead iPhone.
Patiently wait for the data transfer procedure to finish.
In the data transfer procedure, at some point, you might be asked to enter your Apple ID once again. Enter details to keep the action going.
Once done, you’ll get a notification of successful data transfer.

You can also transfer all your dead iPhone data to a new one by inserting its SIM card in the new iPhone. Learn here how to Transfer Data from Old iPhone to New iPhone .

Use a Reliable Data Recovery Software

Your last respite is a professional data recovery software in case a vast amount of data from dead iPhone, like photos, videos, messages, contacts, etc., remain missing after iCloud recovery. We recommend Stellar Data Recovery for iPhone because it guarantees absolute recovery of lost or deleted data from iPhone, iTunes, and iCloud. Listing some common situations where the software can help:

If iTunes fails to restore data after unlocking the disabled iPhone.
If some data is found missing after restoring data from iTunes or iCloud.
Instead of restoring all files from the iPhone, you wish to recover only some selected files.

You can download the demo version of the software for assessment and buy the software to activate its key functionalities. It will activate via activation key that will be sent on your email once you purchase the software. Read this KB to learn How to Activate Stellar Data Recovery for iPhone . Additionally, using the Toolkit version of the software, identified as Stellar Eraser for iPhone , you can permanently remove all the sensitive data stored in your dead iPhone so it won’t fall into the wrong hands.

Conclusion:

Avid iPhone users know when to stop playing with their iOS device to let it reset in case of a technical glitch. Nevertheless, not all iPhone users are aware of this practice. Consequently, we panic and keep on switching off and on our smartphones when it hangs.

If your phone turns blank or dead, don’t panic and stop using your device for some time. Let it rest and resume its function. Otherwise, you’ll end up losing all the memories stored in it. This blog aimed to help you understand the grim consequences and smart ways to recover data from iPhone if your device turns dead. In case you are unable to recover data on your own using Stellar Data Recovery for iPhone, you can avail Data Recovery Lab-Services where our experts can recover all the data from your dead iPhone.

FAQs:

What to do if iPhone is not working?

If your iPhone has stopped responding to any command and you can’t even turn it off, then force shutdown and restart it. Swiftly press and release the volume up button first and repeat the same with volume down button. Now, press and hold the side button and once the Apple logo appears on the screen, release the side button too.

Why is my phone unresponsive?

Your iPhone’s touchscreen can be unresponsive for reasons like a brief hiccup or glitch that your smartphone’s inner system can’t detect or render it unresponsive. Sometimes, touch screen becomes unresponsive due to water damage or app glitch, or virus attack.

Why did my iPhone screen go black?

In iPhone, black screen appears due to software or hardware issues. Firmware modifications, dropping the iPhone, iOS upgrade/downgrade, and jailbreaking, are some other common reasons behind the black screen error. Learn some great solutions to overcome the black screen of death error .

How to fix ‘Unable to load Video: An Error Occurred’

Summary: Are you facing ‘unable to load video’ error message while trying to play videos on iPhone or iPad? No worries. This post guides you how to fix the error and watch your videos on the iOS device without any issue.

‘I am frequently facing ‘unable to load video’ error message ever since iOS 16 update. Its annoying as I cannot watch videos on iPhone. How to fix the issue?’

‘Since I upgraded to iPhone14 Pro from iPhone 11, I have problem playing a few videos. It states ‘error loading video’. I even bought more iCloud storage but no luck. Please help.’

Videos not loading on iPhone or show ‘Unable to load video, an error occurred’ message is a persistent issue faced by iPhone users, even after successive iOS upgrades, irrespective of the iPhone model.

As the annoying error stops you from watching your favorite videos on iPhone, you want to fix it soon. But before that its’ important to understand what could be the cause of this ‘unable to load video’ error, to troubleshoot the problem accordingly.

Why iPhone shows unable to load videos error?

There is no single reason for video loading error. Usually, videos saved in iCloud would display unable to load error on iPhone, if the Internet is off or you have slow connection.

Another common reason behind videos not loading on iPhone is that the ‘optimize storage’ option is enabled on your iOS device. Apple offers this feature to save space on your iOS device and stores the full resolution videos to iCloud. However, this often results in the video loading problem on the device.

Its’ also possible that your iPhone has insufficient space, which prevents videos from loading. There could also be a bug that can be fixed with iPhone update.

Right 9 ways to Fix ‘Unable to load Video, an error occurred’ on iPhone, iPad

Method 1: Restart iPhone

Restart, also called soft reset can fix error in loading video on iPhone or iPad. Close all the applications and restart your iPhone or iPad.

Method 2: Turn on Internet of the iOS device

If you are watching YouTube, Netflix, or other online videos, ensure cellular data of your device is turned on. In case you are facing the error ‘unable to load video: an error occurred’ while loading a higher quality version of the video on iPhone, try by switching to uninterrupted Wi-Fi connection. Note that high speed Internet is necessary for streaming videos on iOS device.

Method 3: Update your iOS device

You can update the device to fix ‘unable to load video’ error on iPhone or iPad. To update your iPhone or iPad follow the given steps. Before that make sure Wi-Fi is turned on.

Go to Settings > General > Software Update.
Click Download and Install followed by Install Now.

Method 4: Turn off the Optimize Storage option

When ‘optimize storage’ option is enabled on your iOS device, all the full-resolution high quality videos and photos get saved in iCloud while only the compressed space-saving versions are on your iPhone.

Thus, when you try to open a video on the iOS device, it takes time eventually to load it from iCloud. While sometimes, the video may not load at all. Try to fix unable to load video on iPhone by turning off this feature. Here are steps to disable optimize storage’ option:

Open Settings. Click on your name.
Tap on iCloud > Photos.
Below Optimize iPhone Storage, tap on Download and Keep Originals option.

Figure: Disable Optimise iPhone Storage Option

Wait until the iPhone downloads all the videos from iCloud. You should now be able to open videos without loading error.

Method 5: Update the app that shows video load error on iPhone

If the video loading issue error pops up in a particular app like YouTube, Instagram, then update the application. If the update doesn’t help, you can reinstall the app also. This should fix videos not loading error or buffering issues. App update are available in App Store. To update any iPhone app follow the given steps:

Open the App Store.
Now click on your profile icon on top.

Figure: Update app in App Store

Scroll to find your app and click on the Update button next to it. You can also click on Update All on top.

Method 6: Create free space on your iPhone

High quality videos may not load and show error if there is no space on your iPhone. Check your iOS device, if it has enough free space. Its’ essential to have 2GB free space available in the device to play high quality and large size videos.

You can check the available space on your iPhone or iPad by navigating to: Settings > General > iPhone Storage.

Figure: iPhone storage screen

On the top right, you will see the amount of space used on your iOS device. If the space is less, remove the useless videos, photos, apps and other data on your iPhone or iPad.

Method 7: Access video from iCloud.com

If the videos don’t load on iPhone and show error, try to access them via iCloud.com on your computer by following the below steps:

Open iCloud.com and enter Apple ID credentials to sign in.
Click on the Photos or iCloud Drive app where the video is saved.
Find your video and click on it to open.

There’s also the options in icloud.com to share the video via email or download to save it on your computer.

Method 8: Repair video not loading on iPhone

If you face ‘unable to load video’ an error occurred in Camera Roll videos of iPhone, the file may have corrupted.

Copy or transfer the problem video to your PC or Mac. Download and install a video repair software—Stellar Repair for Video . It can fix file corruption in the error throwing iPhone video. The software is compatible with MP4, MOV, HEVC, video files formats used in iPhone and iPad.

The software also offers a free trail wherein you can repair the corrupt video and watch its preview.

Method 9: Restore iPhone to factory settings

If ‘unable to load video’ error is perpetual on your iPhone or iPad, in spite of trying the above methods, then factory reset can be your last bet.

As all know, factory reset will delete everything on your iOS device , make sure you create the latest backup of the iPhone in iCloud or iTunes.

Follow the below steps to factory reset iPhone and fix unable to load video error:

Open Settings > General > Reset.
Click on Erase All Content and Settings.
Enter Apple passcode. Click on Erase iPhone and follow the prompts.

Now check if the video error problem is resolved or not.

Wrapping Up & FAQ

Usually one of the methods shared in this post fixes the error – ‘unable to load video‘, an error occurred’ on iPhone. However, unfortunately if none works and you cannot play videos on iPhone, contact Apple support .

FAQ

Why does my iPhone say ‘an error occurred while loading a higher quality version of this photo’?

High quality photos/videos require more storage space to open. Less free storage is one of the for the media file loading error.

Hence, delete some useless photos, videos, or apps to free up space. Now you can open the high quality photo/video smoothly without any error.

2. Why my iPhone videos not playing on PC?

Your iPhone videos may not play on Windows PC due to many reasons— the media player doesn’t support videos file format; virus in your PC; or the video has turned corrupt during transfer. However, you can fix the problem and play iPhone videos on Windows .

3. Why I cannot view my video in icloud.com?

In iCloud.com, select the Photos app and click Photos. In the side bar, you will see the thumbnails of all your photos and videos. Find your video and click on it to view.

How to Recover Data from Broken iPhone Screen

Summary: Struggling to recover data after your iPhone’s screen broke? Stellar Data Recovery for iPhone can help restore data efficiently from an iPhone with a broken screen.

Your iPhone is the most cherished personal gadget as it has become more innovative and influential due to its many valuable features. Moreover, information such as notes, contacts, iMessage, calendar entries, text messages, WhatsApp/Kik messages, pictures, and videos are readily available, making it even more lovable. This is why we need to know how to recover data from broken iPhone screens.

These days, though there are plenty of best ways to back up your data, users often overlook the importance of Backup. It happened with _Jacky Jainco; w_hile taking a DSLR-like photo on his iPhone 14 Pro Max, he accidentally dropped his iPhone and, consequently, broke it.

The real problem was not the broken iPhone but to recover data from iPhone as it was not synced with iTunes and iCloud Backup. As a result, he couldn’t access his files, more importantly, his pictures.

You might have dropped your iPhone several times, and luckily, the excellent cover has saved it on all occasions. However, any drop could cause potential damage putting your data at stake; therefore, leverage iTunes or iCloud backup to recover data from the damaged iPhone screen.

Bringing Back Your Data From Backup

You can restore your files from either iTunes or iCloud Backup. In addition, replacement screens are available; you can have an appointment with the genius bar, get your damaged iPhone fixed, and then recover your data. Also, when backup files are inaccessible, turn to an iPhone data recovery software for an easy solution.

Sorting backup files is unmanageable as they tend to be large, running into GBs. Moreover, the process can be tedious, especially when you have to sort all files, even when you need to recover only a specific file. So it is when iPhone Data Recovery Software by Stellar is fruitful. The software lets you recover deleted files from encrypted iTunes backup files or recover data from an iPhone that would not turn on. Stellar Data Recovery for iPhone supports broken iPhone data recovery from series of iPhone 15, 14, 13, 12, 11, XR, XS, X, 8 Plus, 8, 7 Plus, 7, 6S Plus, 6S, 6 Plus, 6, 5S, 5C, 5, 4S, and 4.

You can recover a specific file without the pain of going through all backup files as the software lists all the files in an organized structure, thus, saving your precious time and effort.

Watch how to recover photos from a broken iPhone:

Recover your data from iTunes Backup

Here’s how to recover your iTunes backup using Stellar Data Recovery for iPhone.

1. Select the ‘Recover from iTunes Backup’ option.

2. List of your iTunes backup files appears. Select the relevant iTunes backup

3. In the middle pane, select the files you wish to recover and click the ‘Save’ button.

Recover your data from iCloud Backup

Another effective way to recover data from broken iPhones is through iCloud Backup. For any reason, let’s suppose you cannot access your iCloud backup files; then, using the ‘Recover from iCloud Backup’ feature, you can restore all your essential files. The simple steps are as follows:

Click ‘Recover from iCloud Backup.’
Sign in to your iCloud account to view the list of available backup files.
In the left pane, click on the supported file list categories to view files under them.
Select the files that you wish to restore and click ‘Save.’

Stellar Data Recovery for iPhone recovers the deleted photos, contacts, messages, etc., from the backup files and restores them to the device.

That’s Not All

Apart from recovering data from damaged iPhones, Stellar Data Recovery for iPhone facilitates the option to import the recovered files to your new or fixed iPhone.

To import your recovered files, follow these steps:

First, connect your iPhone to the system, run the software, and click the ‘Import file to iPhone’ option.
Click ‘Browse’ and select the files you wish to import to your iPhone.
Click ‘OK’ to preview the selected files.
Click ‘Transfer to iPhone’ to transfer recovered files to your iPhone.

To Sum Up

When your iPhone is damaged, try the basics, i.e., restart it; if that works, back up as much data as possible. You can also restore your files from iTunes or iCloud Backup if there are any. Else, make an appointment with the genius bar and get your iPhone fixed. They might also help you recover data from the damaged iPhone, which comes with an asterisk. Therefore, turn to Stellar Data Recovery and save time and energy for efficient recovery of your data.

How to Reset iPhone Without Apple Password?

Summary: If you want to erase your iPhone data and reset the device to factory settings, you need to enter your Apple ID password. What if you forgot your registered Apple ID password? This blog explains a step-by-step method of how to reset an iPhone without a password. It also shares a professional erasure tool – Stellar Eraser for iPhone to factory reset your device without entering your Apple credentials.

If you have forgotten your Apple ID password and you wish to reset your iPhone, then it’s going to be a difficult task. However, there are various ways you can use to factory reset your iPhone without an Apple password.

In this blog post, we will explain how to reset your iPhone without password using iTunes or Finder or by using the iPhone Eraser tool .

How to Factory Reset iPhone without a password?

Let’s explore the methods to reset your iPhone without an Apple ID password.

How to Reset iPhone without a password via iTunes or Finder?

To reset your iPhone without using an Apple ID password, you can use iTunes or Finder app. You have to use your computer to access the recovery mode of your iPhone and reset the device to get it without using the password. This method will erase all your iPhone data, so ensure to take a backup of your device before proceeding.

Steps – How to Factory Reset iPhone without Password via iTunes or Finder

Turn off your iPhone. This process will depend on the kind of iPhone you have.

iPhone Model	How to Turn iPhone off?
All models of iPhone 15, 14, iPhone 13, iPhone 12, iPhone 11, iPhone X, iPhone 8, and iPhone SE (2^nd generation).	Press and hold the Lock and Volume down buttons of the iPhone until the power slider appears, then swipe it.
All models of iPhone 7, iPhone 6, and iPhone SE (1^st generation),	Press and hold the Lock button of the iPhone until the power slider appears and then swipe to turn it off.

Connect your iPhone to your computer via a USB cable and ensure iTunes or Finder is running on the system.
If prompted, enter the device passcode or click Trust in the “Trust This Computer” dialog box.
Then put your iPhone into recovery mode. To do this:

iPhone Model	How to put iPhone into recovery mode?
All models of iPhone 15, 14, iPhone 13, iPhone 12, iPhone 11, iPhone X, iPhone 8, and iPhone SE (2^ndand 3^rd generation).	Press and hold the side button until the ‘Connect to computer’ screen appears on your iPhone
iPhone 7 and iPhone 7 Plus	Press and hold the Power and Volume Down buttons. Then release the Power button and continue pressing the Volume down button until iPhone has been detected appears.
All models iPhone 6, iPhone 5, iPhone 4, iPhone SE (1^stgeneration)	Hold the Home button until a pop-up appears informing the iPhone has been detected in recovery mode.

Click on your iPhone when it appears in iTunes and then click Summary.
Now, select the “Restore iPhone” option on the right pane.

Click Restore to confirm and then follow the prompts to complete the restore process. This will erase all your iPhone data and install the latest iOS version.

Once the restore process is complete, set up your iPhone as new or restore it from a backup.

Note– This method of reset will only work when Find My iPhone is disabled.

How to Factory Reset your iPhone without a Password via Stellar iPhone Eraser Tool?

Using the iPhone Eraser software like Stellar Eraser for iPhone is the best tool for resetting the iPhone without knowing the Apple ID login credentials. This tool can permanently erase All Content and Settings including photos, videos, audio, chats, call history, iMessage, texts, contacts, Safari browsing history, and other data on your iPhone.

Stellar Data Eraser Software is supported by all versions of iOS from the latest 16, 15, 14, 12, and below. It even erases content from all variants of iPhone, iPad, and iPod Touch. This tool erases the data permanently from your iOS devices making it unrecoverable by any data recovery software.

Steps – How to reset iPhone without password using Stellar Eraser for iPhone

Download and install Stellar Eraser for iPhone on your Mac or Windows system.
Launch the software and select Erase Data option from the home screen.

On the Erase iPhone Data screen, click Next.

Next, connect the iPhone that you want to reset to the computer when prompted. Click Erase.

Click Yes in the Erase Process dialog box.

Once the iPhone is completely wiped, click Yes in the Data Erase Complete dialog box.

Conclusion

If you forgot your Apple password and want to reset your iPhone, you can use any of the two methods mentioned above in the blog. You can reset your iPhone with iTunes/ Finder or by using a professional tool, such as Stellar Eraser for iPhone. However, make sure to backup up your iPhone data before proceeding to reset your device.

FAQ

1. How to remotely erase iPhone and iPad data?

If your iPhone is lost or stolen, then you can protect your iPhone data from misuse by remotely erasing its data. For more information, read this blog .

2. How to restore or set up your iPhone from iCloud backup after a factory reset?

If you want to restore your iPhone after a factory reset, you can use iCloud backup to set up your device. For more help, read this guide .

3. How to factory reset iPhone without a computer?

You can reset your iPhone without any computer by using the settings app of your device. To do so:

Go to the Settings app > General > Reset > Erase all Content and Settings.

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Why are your photos lost from iPhone 6 Plus? | Stellar