What to do if iPhone 14 Plus is not listed when I run the software?

What to do if iPhone is not listed when I run the software?

Your iPhone will only appear in the software if it is visible in iTunes on your computer. If your iOS device is not listed in the software, it means iTunes is not installed on your PC or Mac.

Download the latest version of iTunes and then launch the Stellar Data Recovery for iPhone software.

To launch iTunes on your computer:

When iTunes is not installed on your computer, Stellar Data Recovery for iPhone automatically generates the below message. It asks to download and install iTunes. You can click on ‘Click here’ to download iTunes.

If iTunes is already install on your computer and you don’t see your iPhone in the software, update your iTunes to the latest version.

Solved: Photos Disappeared from iPhone Suddenly

‘I noticed that over 500 old photos from iPhone 11 have disappeared and now only the recently shot pictures are showing! I lost almost all of my best memories saved in my phone. I am sure I did not delete them. Where did the pictures disappeared from iPhone? How do I get back photos missing from iPhone? Please help.’

Photos suddenly disappearing from iPhone or random photos missing from Camera Roll or Gallery is a common complaint. Usually, photos get disappeared after iOS update, iPhone reset/restore, or when the device storage is full. You may also lose pictures after installing any new software, or jailbreaking. Sometimes, running an iPhone cleaning software without checking what it is deleting on your iOS device can also result in loss of photos.

The situation is stressful, even more when you don’t have any copies or backup of lost photos.

So how to recover the missing or lost photos on iPhone? This post shares the effective methods to get back the missing photos from Camera Roll, Gallery, or iCloud on your iPhone.

In any such sudden photo loss situation, the best solution is to use a secure photo recovery tool for iPhone that can recover photos lost due to any reason. Besides, there are free methods that might restore disappeared photos from iPhone, which you should try once.

Method 1: Restart your iPhone

If your photos suddenly disappeared from iPhone, first restart the iOS device. Then open the Photo app, Camera Roll, or Photo Stream to see if the missing photos are showing or not.

You can check here the steps to restart your iPhone model .

Method 2: Restore photos from Recently Deleted folder on iPhone

You might have accidentally deleted the photos on iPhone. Check and recover the photos from the ‘Recently Deleted’ folder of your Photos app.

Steps to recover photos on iPhone from ‘Recently Deleted’:

On your iPhone, click to follow Photos > Albums.
Scroll down to Utilities and click Recently Deleted.
Look for your missing photo, tap on it and choose Recover. If there are multiple photos, click on ‘Select’ followed by ‘Recover’.

Note: Photos deleted on iPhone stay in your ‘Recently Deleted’ folder only for 30 days, after which they are permanently removed from the iOS device.

Method 3: Unhide photos on iPhone

Photos disappeared from iPhone can be in the hidden folder in Photos app. Simply, check the Hidden folder on your device and unhide the required photos.

Open Photos app on iPhone.
Click on Albums.
Under Utilities click on Hidden folder. In case you don’t see the ‘Hidden’ folder, go to ‘Settings’ of your iPhone. Click on ‘Photos’ and toggle on ‘Hidden Album’.
If you see the disappeared photos, select and click on the ‘Share’ button (the arrow icon).
Next, tap Unhide to move the pictures to their original location on iPhone.

Method 4: Enable iCloud Photos

iCloud Photos store images in iCloud and syncs them to your iPhone, iPad, iCloud.com, iPod touch, Mac, and Apple TV. This means that any changes done to pictures library on one device will show up on your other iOS devices as well. If the photos are disappearing from iPhone only, may be the iCloud Photo is not synced or turned on. So enable iCloud Photos to get back the disappeared pictures on iPhone.

Steps to enable iCloud Photos on iPhone:

Turn on Wi-Fi of your iPhone.
On iPhone, navigate to Settings.
Click on your name and tap iCloud > Photos.
Toggle on iCloud Photos.

Now check if the missing photos are showing up on iPhone or not.

Method 5: Recover iPhone photos from iTunes backup

If you have created iTunes backup, restore the disappeared photos on iPhone from it. However, this will replace your existing iPhone data with iTunes backup data.

Steps to recover photos from iTunes:

Connect your iPhone to computer.
Launch iTunes.
Select your iPhone under the device list and click on Summary.
Click Restore Backup.
In the Restore from Backup box, select the backup date that contains your photos.

Click Restore. Wait until the process finishes and your iPhone restarts. All your disappeared photos will be recovered on iPhone.

Method 6: Restore photos from iCloud Backup

You can restore the previous iCloud backup that has the missing photos. However, like iTunes, this method will also replace the current data on your iPhone.

Steps to recover disappeared photos from iCloud:

On your iPhone, go to Settings > General > Reset.
Click on Erase all Contents and Settings. In the dialog box, choose Erase Now.
On the Apps & Data screen, click Restore from iCloud Backup. Enter your Apple ID. In case you have forgot your Apple ID, click here to know how to recover it.

Select the recent backup and click Restore. The lost photos should now appear on iPhone.

Method 7: Recover lost photos with an iPhone data recovery software

The advanced iPhone recovery software — Stellar Data Recovery for iPhone, can restore photos lost, deleted, or missing due to any reason. Whether your photos disappeared from iPhone after update, due to low storage, or any other reason, the software can recover in all situations.

The biggest advantage of using the software is that it doesn’t remove your existing iPhone data. Further, the software shows the preview of the recoverable photos. Hence, its easy to select and recover only the required disappeared pictures from Camera Roll, iCloud Photo Library, Gallery, or those shared on chat messages, etc. Stellar Data Recovery for iPhone is compatible with the latest iPhone 14/13/12/11, iPad, and iPod touch. The software supports recovery from the latest iOS 16 and older versions.

Quick steps to recover disappeared photos from iPhone:

Download Stellar Data Recovery for iPhone on PC or Mac.
Connect your iPhone to computer.
Launch the software and select Recover from iPhone option from the left panel.

Select the Camera Roll or Photo Stream from where the photos have disappeared and click Next to the start the scanning process.
Now preview the recoverable photos, select them, and click Save to restore on iPhone or computer.

Note: You can also recover the lost photos from backup by choosing Recover from iCloud backup or Recover from iTunes backup , options in the software.

Conclusion

When you find suddenly photos disappearing from iPhone try any of the above 7 methods to get back the lost pictures. However, of all we recommend solutions Stellar Data Recovery for iPhone software is quick and easy to use. It is also of great help when you don’t want to recover from iCloud or iTunes backup that removes the existing data on iPhone.

How to fix ‘Unable to load Video: An Error Occurred’

Summary: Are you facing ‘unable to load video’ error message while trying to play videos on iPhone or iPad? No worries. This post guides you how to fix the error and watch your videos on the iOS device without any issue.

‘I am frequently facing ‘unable to load video’ error message ever since iOS 16 update. Its annoying as I cannot watch videos on iPhone. How to fix the issue?’

‘Since I upgraded to iPhone14 Pro from iPhone 11, I have problem playing a few videos. It states ‘error loading video’. I even bought more iCloud storage but no luck. Please help.’

Videos not loading on iPhone or show ‘Unable to load video, an error occurred’ message is a persistent issue faced by iPhone users, even after successive iOS upgrades, irrespective of the iPhone model.

As the annoying error stops you from watching your favorite videos on iPhone, you want to fix it soon. But before that its’ important to understand what could be the cause of this ‘unable to load video’ error, to troubleshoot the problem accordingly.

Why iPhone shows unable to load videos error?

There is no single reason for video loading error. Usually, videos saved in iCloud would display unable to load error on iPhone, if the Internet is off or you have slow connection.

Another common reason behind videos not loading on iPhone is that the ‘optimize storage’ option is enabled on your iOS device. Apple offers this feature to save space on your iOS device and stores the full resolution videos to iCloud. However, this often results in the video loading problem on the device.

Its’ also possible that your iPhone has insufficient space, which prevents videos from loading. There could also be a bug that can be fixed with iPhone update.

Right 9 ways to Fix ‘Unable to load Video, an error occurred’ on iPhone, iPad

Method 1: Restart iPhone

Restart, also called soft reset can fix error in loading video on iPhone or iPad. Close all the applications and restart your iPhone or iPad.

Method 2: Turn on Internet of the iOS device

If you are watching YouTube, Netflix, or other online videos, ensure cellular data of your device is turned on. In case you are facing the error ‘unable to load video: an error occurred’ while loading a higher quality version of the video on iPhone, try by switching to uninterrupted Wi-Fi connection. Note that high speed Internet is necessary for streaming videos on iOS device.

Click here

Method 3: Update your iOS device

You can update the device to fix ‘unable to load video’ error on iPhone or iPad. To update your iPhone or iPad follow the given steps. Before that make sure Wi-Fi is turned on.

Go to Settings > General > Software Update.
Click Download and Install followed by Install Now.

Method 4: Turn off the Optimize Storage option

When ‘optimize storage’ option is enabled on your iOS device, all the full-resolution high quality videos and photos get saved in iCloud while only the compressed space-saving versions are on your iPhone.

Thus, when you try to open a video on the iOS device, it takes time eventually to load it from iCloud. While sometimes, the video may not load at all. Try to fix unable to load video on iPhone by turning off this feature. Here are steps to disable optimize storage’ option:

Open Settings. Click on your name.
Tap on iCloud > Photos.
Below Optimize iPhone Storage, tap on Download and Keep Originals option.

Figure: Disable Optimise iPhone Storage Option

Wait until the iPhone downloads all the videos from iCloud. You should now be able to open videos without loading error.

Method 5: Update the app that shows video load error on iPhone

If the video loading issue error pops up in a particular app like YouTube, Instagram, then update the application. If the update doesn’t help, you can reinstall the app also. This should fix videos not loading error or buffering issues. App update are available in App Store. To update any iPhone app follow the given steps:

Open the App Store.
Now click on your profile icon on top.

Figure: Update app in App Store

Scroll to find your app and click on the Update button next to it. You can also click on Update All on top.

Method 6: Create free space on your iPhone

High quality videos may not load and show error if there is no space on your iPhone. Check your iOS device, if it has enough free space. Its’ essential to have 2GB free space available in the device to play high quality and large size videos.

You can check the available space on your iPhone or iPad by navigating to: Settings > General > iPhone Storage.

Figure: iPhone storage screen

On the top right, you will see the amount of space used on your iOS device. If the space is less, remove the useless videos, photos, apps and other data on your iPhone or iPad.

Method 7: Access video from iCloud.com

If the videos don’t load on iPhone and show error, try to access them via iCloud.com on your computer by following the below steps:

Open iCloud.com and enter Apple ID credentials to sign in.
Click on the Photos or iCloud Drive app where the video is saved.
Find your video and click on it to open.

There’s also the options in icloud.com to share the video via email or download to save it on your computer.

Method 8: Repair video not loading on iPhone

If you face ‘unable to load video’ an error occurred in Camera Roll videos of iPhone, the file may have corrupted.

Copy or transfer the problem video to your PC or Mac. Download and install a video repair software—Stellar Repair for Video . It can fix file corruption in the error throwing iPhone video. The software is compatible with MP4, MOV, HEVC, video files formats used in iPhone and iPad.

The software also offers a free trail wherein you can repair the corrupt video and watch its preview.

Method 9: Restore iPhone to factory settings

If ‘unable to load video’ error is perpetual on your iPhone or iPad, in spite of trying the above methods, then factory reset can be your last bet.

As all know, factory reset will delete everything on your iOS device , make sure you create the latest backup of the iPhone in iCloud or iTunes.

Follow the below steps to factory reset iPhone and fix unable to load video error:

Open Settings > General > Reset.
Click on Erase All Content and Settings.
Enter Apple passcode. Click on Erase iPhone and follow the prompts.

Now check if the video error problem is resolved or not.

Wrapping Up & FAQ

Usually one of the methods shared in this post fixes the error – ‘unable to load video‘, an error occurred’ on iPhone. However, unfortunately if none works and you cannot play videos on iPhone, contact Apple support .

FAQ

Why does my iPhone say ‘an error occurred while loading a higher quality version of this photo’?

High quality photos/videos require more storage space to open. Less free storage is one of the for the media file loading error.

Hence, delete some useless photos, videos, or apps to free up space. Now you can open the high quality photo/video smoothly without any error.

2. Why my iPhone videos not playing on PC?

Your iPhone videos may not play on Windows PC due to many reasons— the media player doesn’t support videos file format; virus in your PC; or the video has turned corrupt during transfer. However, you can fix the problem and play iPhone videos on Windows .

3. Why I cannot view my video in icloud.com?

In iCloud.com, select the Photos app and click Photos. In the side bar, you will see the thumbnails of all your photos and videos. Find your video and click on it to view.

Recover Lost Photos during Transfer from iPhone to PC or Mac

Summary: Lost your precious photos during the transfer from iPhone to computer? Learn 4 ways to recover photos lost during transfer. These methods are applicable to all variants of iPhone and iPad or in short all iOS devices.

Transferring photos from iPhone 15, 14/13/12/X/8/7 to PC or Mac system is a simple task that can often get skewed causing serious photo loss situations. If you have also lost your valuable photos during one such event of photos transfer, then here’s a guide to get back photos lost during the transfer.

Photo loss while transferring from iPhone to a computer is a common problem faced by many. You try to transfer your photos from your iPhone to your computer and select the location to save them.

But when you check the drive folder in the system, to your shock the photos are not there! And if this is a ‘cut and paste’ transfer from iPhone, it’s a big jolt for you.

But do not worry, thankfully, data recovery technology is always there to recover lost photos in any situation.

There can be several reasons for the loss of photos during transfer, such as below:

Sudden power failure during the transfer of photos
Disconnecting iPhone from the PC/Mac while transferring photos
Lack of enough space in the drive to save the photos
Corruption of the drive in which you saved the photos
Virus in the system
Anti-virus on your PC/Mac scans and detects viruses in the photo resulting in photo loss

How to Recover Photos Lost during Transfer from iPhone 15, 14/13/12/11/X/8/7 to PC/Mac?

Typically, if you have not deleted the required photos from your iPhone, try transferring them again from the device to the PC or Mac. If already deleted then, try the below methods to recover the photos lost during transfer from iPhone 15, 14/13/12/11/X/8/7 to PC or Mac.

Solution 1: Search for missing photos in the PC/Mac hard drive

It might be possible you transferred the iPhone photos to the PC but forgot the location where you saved them. Try once searching the complete hard drive for your photos.

Click on My PC or My Computer
Type the command kind:=picture into the search box and press Enter
The list of images will be displayed
Right-click on the required photos from the search results, and click Open File Location to view where they are saved

For MAC follow the below steps:

Open the Finder and go to your home directory
Go to the Pictures folder
Right-click on Photos Library.photoslibrary and select Show Package Contents
Open the folder Masters to find the images in the Photos app. The Masters folder comprises the photos by date in subfolders. You can open the folders of the relevant dates to find your pictures.

Solution 2: Recover lost transferred photos from iTunes Backup

If you have synced your iPhone to iTunes, you can recover lost photos from this Apple’s backup utility.

Drawback: You cannot selectively pick the lost photos during the file transfer, rather complete data of iTunes is saved on your PC/Mac.

| Note: In Mac, the iTunes backup is stored in Library > Application Support > MobileSync > Backup.
In Windows 7, 8, 10, & 11 the iTunes backup is stored in Users > username > AppData > Roaming > Apple Computer > MobileSync > Backup.

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Solution 3: Recover Lost Photos from iCloud

If you have iCloud backup of the iOS device, you can recover photos lost during transfer through the cloud facility.

Drawbacks: You cannot directly restore iCloud backup photos on your PC or Mac. It is saved only to an iOS device.
You have to reset your iPhone X/8/7 to factory settings to restore the iCloud backup on it.

How to recover data from iCloud Backup on a computer

Take the backup of your iPhone data on iTunes
Reset your iPhone to factory settings
Go to the Apps & Data screen of your iPhone by pressing the Sleep/Wake button for a few seconds and following the onscreen instructions
Under Apps & Data, click on Restore from iCloud Backup
Sign in to iCloud by entering your Apple ID
Select Choose Backup and pick the relevant one from the list of backups
Tap After completion of the process, the iPhone restarts and recovers complete data including photos, apps, videos, etc.
Select the required photos from the recovered data and transfer them again to your PC or Mac from iPhone

Tip: For selective recovery of lost photos from iCloud/iTunes use Stellar Data Recovery for iPhone . It recovers missing Photos from Camera Roll and Photo Stream in iCloud/iTunes/iPhone. You can preview, select and save only the desired photos at your preferred location.

Solution 4: Use the Best Photo Recovery Software

When no backup, take the help of a third-party photo recovery tool. This is regarded as the easiest way to recover lost photos during the transfer from iPhone 15, 14/13/12/11/XR/XS/X/8/7 to PC/Mac. Use a risk-free application – Stellar Photo Recovery to recover your lost photos from your PC or Mac

The do-it-yourself software recovers all types of media files lost due to deletion, corruption, virus infection or accidental formatting, etc.

How to recover lost photos using Stellar Photo Recovery?

Launch Stellar Photo Recovery Software.
On the home screen of the software – ‘Select What to Recover’. Click Next.
Next, select the location from where you want to recover. Click Scan to start the scanning process
A dialog box of ‘Scanning Completed Successfully!’ displays the scan results – the number of files found and the size of the data. In the left pane of the main window, all the recovered data is listed. You can preview them in the right pane.
Note: If you do not see the required photos in the list, opt for the Deep Scan option at the bottom.
Click Recover. You can also choose to recover only the selective files – select the photos that you need, right-click, and click Recover.
In the dialog box, specify the location to save the image files. Click Save. All the files get saved at the specified location Click Save. All the files get saved at the specified location.

Conclusion

Backup is the undisputable solution to any kind of photo loss situation. However, if you have not taken your photos backup in iTunes, iCloud, or other storage media, recovery through Stellar Photo Recovery software is the best way to get back photos lost during transfer from iPhone 15, 14/13/12/XS/XR/X/7/8 to PC or Mac.

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What to do if iPhone 14 Plus is not listed when I run the software? | Stellar