What to do if iPhone is not listed when I run the software?

Your iPhone will only appear in the software if it is visible in iTunes on your computer. If your iOS device is not listed in the software, it means iTunes is not installed on your PC or Mac.

Download the latest version of iTunes and then launch the Stellar Data Recovery for iPhone software.

To launch iTunes on your computer:

When iTunes is not installed on your computer, Stellar Data Recovery for iPhone  automatically generates the below message. It asks to download and install iTunes. You can click on ‘Click here’ to download iTunes.

If iTunes is already install on your computer and you don’t see your iPhone in the software, update your iTunes to the latest version.

How to fix error 1015 while restoring iPhone

Summary: Error 1015 appears during iPhone restore through iTunes. If you are getting this error, its probably due to attempts of jailbreak or iPhone downgrade. This post shares 7 ways to fix iPhone restore error 1015 on iPhone 7, 8, XS, XR, SE, 11, 12, and above models.

Are you receiving iPhone error 1015 during restore with iTunes as below?

Case 1: _I have an old iPhone 3G stuck in Recovery Mode. I am trying to restore it through iTunes. But at the end of the restore, I get unknown error 1015. How can I fix error 1015 on my own?
_

Case 2: I tried to restore my iPhone in iTunes. It won’t finish because of this error 1015 code. I have the latest software. I’ve restarted and updated my iPhone too. Still the same error message appears.

Have you used tools like TinyUmbrella to restore firmware that Apple no longer supports?

Did you try to jailbreak your iPhone by using applications like Redsn0w or Pwnage?

If yes, that’s the reason behind the problem. The error 1015 is typically caused by attempts of jailbreak or downgrade on the iOS device. Such activities are a violation of the iOS end-user software license agreement. They can make your iPhone vulnerable to malware and prone to errors like 1015.

Naturally, Apple wouldn’t encourage jailbreak or downgrading to an older iOS version. Thus, you are bound to face problems when trying the unauthorized iOS modifications on your iPhone or iPad.

Thus, the probable reasons for the iPhone restore error 1015 are:

• Downgrade of iOS
• Jailbreak
• Outdated software
• Third-party tools on your computer

This post shares all the possible solutions to fix iPhone restore error 1015.

You can apply these solutions on all iPhones including 3G, 4, 5, 6, 6s, 7, 8, X and above models using any iOS version.

1. I****nstall the latest version of iTunes

Make sure your computer has the latest iTunes before restoring iPhone using iTunes.

On Windows PC, update iTunes by following Help > Check for Updates in the top menu bar of iTunes.

On Mac, go to App Store > Updates > click Install, if you see any iTunes updates.

2. Update iOS

iOS updates usually fix error 1015 which appears while restoring iPhone with iTunes.

On your iPhone, go to Settings > General > Software Update and tap Download and Install.

3. Update Windows or macOS

System update ensures smooth and error-free performance of your computer.

If you are using Windows PC, follow Start > Settings > Update & Security > Windows Update.

On Mac, click on Apple icon and select S****oftware Update and click on updates available.

4. Uninstall third-party software on PC/ Mac

Third-party software often create conflict among programs while performing iPhone restore or update with iTunes. You may not receive the error 1015, after uninstalling such programs.

On Windows computer go to Start > All apps. Find the third-party software and right-click on it. Choose Uninstall.

On Mac, in the Finder window, go to Applications. Find and select the third-party software. In the top menu bar, go to File and select Move to Trash. Next, click on Empty Trash.

5. Put your iPhone in Recovery Mode and restore

Before you put your iPhone on Recovery Mode, ensure you are using the latest version of iTunes. Next, follow the below steps to restore iPhone using the Recovery Mode.

• Connect your iPhone to computer
• Open iTunes
• Force restart your iPhone while it is still connected to the computer, until you see the iTunes logo (To force restart use home and/or volume button depending on your iPhone version)

• On your computer, you will receive a dialog box asking to either Update or Restore.

• Click Update

After the Update process completes, you can restore your iPhone from iTunes or iCloud backup without facing the error 1015.

Note: If you are unable to enter Recovery Mode on your iPhone due to jailbreak, you may use programs like RecBoot, which are used to enter and exit the Recovery Mode on iPhone, iPad or iPod touch.

6. Delete the IPSW file on your computer

Files with .ipsw extensions on your computer are backups and temporary files of your iOS updates. Many iPhone users who were receiving error 1015 while restoring iPhone were able to fix the problem by deleting these files on their PC or Mac.

Deleting these backup files doesn’t impact your iTunes or iPhone function.

Note: You can get rid of the old IPSW files and keep the most recent ones.

Location of .IPSW files on your computer:

On Windows XP: C:\Documents and Settings\[username]\Application Data\Apple Computer\iTunes\iPhone Software Update

On Windows Vista/7: C:\Users\[username]\AppData\Roaming\Apple Computer\iTunes\iPhone Software Updates

On Mac OS X: ~/Library/iTunes/iPhone Software Updates

7. Restore your iPhone into DFU Mode

When no other method is helpful, choose to put your iPhone in DFU (Device Firmware Update) mode. Whether you are receiving the iPhone error 1015 due to jailbreaking your iOS device or not, the DFU mode solution is your last resort to fix error 1015.

As in Recovery Mode, bringing your iOS device to DFU mode will lead to loss of iPhone data. Thus, before you attempt this, make sure you have iCloud or iTunes backup.

Steps to DFU mode for iPhone 7, 6s and below users:

• Connect your iPhone to computer (even if your iPhone is off)
• For 8 seconds, press and hold the Sleep button and Home button (iPhone 6s and below users) or the volume down button (iPhone 7). Next, release the Sleep button but continue to hold the Home button or the volume down button until iTunes shows message _‘iTunes has detected an iPhone in recovery mode._’

• Leave the Home button or volume down button. The iPhone screen turns black indicating the device has entered DFU mode
• Next, you can restore your iPhone using iTunes

Steps to DFU mode for iPhone X, 8, or 8 Plus users

• Connect your iPhone to computer (even if your iPhone is off)
• Quickly press and release the volume up button, quickly press and release the volume down button, and press and hold the side button until your iPhone screen turns black
• Press and hold the volume down button while continue holding the side button for 5 seconds
• Release the side button and continue holding the volume down button until your iPhone shows up in iTunes.
• Next, release the volume button. Your iPhone is in DFU mode

Now restore iPhone with iTunes. You can exit DFU Mode by force restarting your iPhone.

| Unable to restore iPhone from iTunes after Recovery Mode or DFU Mode?
If after putting your iOS device to Recovery or DFU mode you are unable to restore iPhone, download Stellar Data Recovery for iPhone The DIY software for Mac and PC can easily restore the data from iPhone, iCloud, and iTunes.

 

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To Sum Up

Naturally, the error code 1015 is annoying when you quickly want to restore your iPhone using iTunes.

The error usually appears when your software is not updated, you have attempted jailbreak or downgraded your iPhone’s iOS.

The post shares 7 different ways you can try to fix the problem. Begin with the simpler troubleshooting such as updating your iOS, Windows/ macOS and iTunes. Uninstalling third-party security software or deleting the IPSW files on your computer has also worked for many in resolving the error 1015.

In case these methods don’t work, then go for the tougher solutions like bringing iPhone to Recovery Mode or DFU Mode which lead to iPhone data loss. They are the harsher solutions to the problem, but assure you don’t receive error 1015 while restoring from iTunes. But make sure you have iCloud and iTunes backup before attempting these two methods. Else you would need an iPhone data recovery software such as Stellar Data Recovery for iPhone to restore your lost iPhone data. The software is quick and efficient way to get back lost data in cases of jailbreak, downgrade of iOS and restore errors.

What to do if iPhone is not listed when I run the software?

Your iPhone will only appear in the software if it is visible in iTunes on your computer. If your iOS device is not listed in the software, it means iTunes is not installed on your PC or Mac.

Download the latest version of iTunes and then launch the Stellar Data Recovery for iPhone software.

To launch iTunes on your computer:

When iTunes is not installed on your computer, Stellar Data Recovery for iPhone  automatically generates the below message. It asks to download and install iTunes. You can click on ‘Click here’ to download iTunes.

If iTunes is already install on your computer and you don’t see your iPhone in the software, update your iTunes to the latest version.

iPhone users adore its camera. Capturing priced memories using its compelling features is one of the biggest attraction of the iOS device. However, like any other phone, the digital photos may get lost from iPhone too.

And the situation can be devastating if the lost photos include your precious memories — of a vacation, wedding, your child’s first birthday or a friend’s party, which you wanted to keep with you for a lifetime.

Helping you out in such a situation, here we bring the methods to recoup your memories back into your iPhone.

Why are your photos lost from iPhone?

There could be many possible reasons for the loss of photos from iPhone. Some common reasons are listed below:

• Accidental deletion
• Factory reset
• Camera Roll or Photo Stream crash
• Failed iOS update
• iPhone jailbreak
• Water damaged, stolen iPhone, and others

Methods to recover permanently deleted photos from iPhone

Different situations call for distinct methods to restore lost photos from iPhone.

Since with iCloud and iTunes, Apple ensures a backup for the iPhone photos, if available, get back the lost iPhone photos from there.

Wherein in absence of backup, an iPhone photo recovery software is the best way to get back the deleted or missing photos on your iPhone and iPad. An efficient iPhone recovery software , works regardless of the reason of the photo loss.

Other methods such as photo recovery from ‘Recently Deleted’ folder or turning on iCloud Photos can also work in specific situations.

These methods can be applied on all iPhone models including series of iPhone 15, 14, 13, 12, 11, XS, XS Max, XR, X, 8 Plus, 8, 7 Plus, 7, 6S Plus, 6S, 6 Plus, 6, 5S, 5c, 5, 4S and 4.

1. Recover photos from ‘Recently Deleted’ on iPhone

The ‘Recently Deleted’ folder on iPhone keeps all the deleted photos for 30 days. Beyond this duration, the photos are automatically deleted from iPhone and this time permanently.

You can find the deleted photos from Camera Roll, Photo Stream, WhatsApp, SnapChat or Instagram etc., in this folder.

Check the ‘Recently Deleted’ folder on your iPhone. Find the required photos and move them back to your album.

Steps to restore photos from ‘Recently Deleted’ on iPhone:

• Go to the Photos app > Albums > Recently Deleted
• Find the missing photo and tap on it to Recover

2. Use iPhone Photo Recovery tool

In case of absence of photos backup, download and install Stellar Data Recovery for iPhone on your Mac or PC. Stellar Data Recovery for iPhone works with all the iPhone models including series of iPhone 6, 7, 8, X, XS, XR, 11, 12, 13, and 14. It supports latest iOS 16.

Situations when you should use Stellar Data Recovery for iPhone:

• No backup of photos
• Permanently deleted photos from iPhone
• Accidentally deleted photos
• Unable to restore photos from iCloud
• Unable to restore photos from iTunes
• Photos lost after iOS update, Factory reset or jailbreak
• Photos lost after iPhone black screen of death
• Stolen iPhone, water/ liquid damaged iPhone etc.

Note: Apart from photos, Stellar Data Recovery for iPhone can recover your deleted Videos, Contacts, Texts, Calendar, text messages, Notes, and other data.

Try the Free Demo Version of the software to recover your lost and deleted photos in Mac System or in Windows Desktop/Tablet

Step-by-step: Recover deleted photos from iPhone

• Connect your iPhone to the computer
• Launch Stellar Data Recovery for iPhone
• On the first screen select Recover from iPhone
• Select Camera Roll and Photo Stream. To recover Instagram, SnapChat or other App’s photos, select Apps Library

• Click Next
• Preview and choose the photos you want to recover from the list

• Click Save

3. Recover from iCloud backup

Do you maintain iCloud backup of your photos? Then bring back the deleted photos on your iPhone via iCloud. iCloud photos recovery is possible in situations of accidentally or permanently deleted photos from iPhone. You can also recover photos lost after your iPhone is set on factory reset, damaged, or stolen.

Steps to restore photos from iCloud on iPhone:

• Click to follow Settings > General > Reset> Erase all Contents and Settings

• A dialog box pops up, choose Erase Now
• Follow the instructions until you get on to the Apps & Data screenTap Restore from iCloud Backup

• Sign in to your iCloud account

• Choose the recent backup and click Restore to get back the deleted photos on iPhone

How to recover Photos from iCloud without losing existing iPhone data

This method of iCloud photo recovery protects your existing iPhone data. It also allows you to select and recover only the lost photos from iCloud instead of complete backup data.

Follow the below steps to restore only the lost/deleted photos from iCloud:

• Download and launch Stellar Data Recovery for iPhone on your computer. Note: You don’t need to connect your iPhone for recovering photos from iCloud backup files.
• Select Recover from iCloud Backup on main screen of software.

• Select Camera Roll and Photo Stream and click Next.
• Enter the Apple ID and password.

• List of all available iCloud backup files appears. Select the relevant backup of your iPhone and click Scan.
• Click Camera Roll and Photo Stream in the iCloud backup files list on the left window. Preview the existing and deleted photos or search for a specific photo by typing a keyword in the search box. If the desired photo is not in the recovered files list, click Deep Scan.
• Click Save. In the dialog box select either computer or iPhone to save the recovered photos. To save the photos on iPhone, make sure the iOS device is connected to the computer.

4. Recover deleted photos from iTunes

For those of you who maintain iTunes backup, it is the easiest way to retrieve the deleted photos of iPhone. iTunes backup also helps to restore photos lost due to deletion or after factory reset.

Steps to restore photos from iTunes backup:

• Connect iPhone to your PC/Mac
• Launch iTunes
• Select your iPhone under the device list
• Select the recent backup date
• Click Restore Backup

All your lost and deleted photos will be restored on your iPhone.

How to recover Photos from iTunes without losing the existing iPhone data

Use Stellar Data Recovery for iPhone to protect your current data on iPhone. The software allows you to select and recover only the lost photos from iTunes. With this method, you can prevent unnecessary data recovery on your iOS device.

Follow the below steps to recover only the lost/deleted photos via iTunes:

• Download and launch Stellar Data Recovery for iPhone software. Note: You can connect your iPhone to computer, if want to save the recovered photos in the iOS device.
• Select Recover from iTunes Backup on the main screen of the application.
• Select Camera Roll and Photo Stream option. Click Next.

• From the list of the iTunes backup files, select the relevant iTunes backup from which you want to restore photos.

• If your iTunes backup is encrypted, a dialog box will open prompting you to enter the password. Enter the password and click OK.
• From the backup files list in the left pane, click Camera Roll and Photo Stream. Preview the existing and deleted photos or search for a specific photo by typing a keyword in the search box. Click Deep Scan at the bottom left side, if your desired photos are not in the list.

• Click Save. A dialog box appears asking to select the location to save photos. You can save the recovered photos either onto your iPhone or computer.

5. Enable iCloud Photos

Sometimes you could see the photos on iPhone but not on your synced iPad, iPod Touch, or Mac. To view these missing iPhone pictures on the synced iOS devices turn on iCloud Photos.

iCloud Photos stores the photos in iCloud. It ensures you can view them on your synced devices. If you can’t find a photo on your synced iPad, iPhone, or Mac etc., enable iCloud Photos under Settings of the iOS device.

Steps to turn on iCloud Photos on iPhone/iPad/ iPod Touch

• Click to follow Settings > [your name] > iCloud

• Tap Photos
• Toggle on iCloud Photos.

To turn on iCloud Photos on Mac

• Go to System Preferences > iCloud.

• Next to Photos, click Options

• Select iCloud Photos

Next, connect to Wi-Fi and wait for some time until your photos appear again on the synced devices.

Tip: When you turn on iCloud Photos, photos upload to iCloud but they are not duplicated in your iCloud backup. So make backup of your photo library. You can download your photos from iCloud.com to your PC/Mac and store them as a separate library or store them on a separate drive.

Comparison — iPhone Photo Recovery Methods

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| Stellar Data Recovery for iPhone | Recover from iCloud | Recover from iTunes | Recently Deleted folder | Enable iCloud Photos |
| — | — | — | — | — | — |
| Success Rate | High | Medium | Medium | Low | Medium |
| Photo Recovery without backup | Yes | No | No | Yes | Yes |
| Effect on iPhone’s existing photos & other data after recovery | Existing data remains in iPhone | Deletes the existing iPhone data | Deletes the existing iPhone data | Existing data remains in iPhone | Existing data remains in iPhone |
| Select Photo and restore | Yes | No | No | Yes | Not applicable |
| Preview photos before recovery | Yes | No | No | Yes | Yes |
| Difficulty level | Nil | Medium | Medium | Nil | Medium |
| Recovery options | Recovers from iPhone, iPad, iCloud & iTunes | Recovers from iCloud only | Recovers from iTunes only | Recover from iPhone & iPad (within 30 days of photo deletion) | Recover on iPhone synced devices |