The 5 Best Methods to Track a Lost or Stolen iPhone

Summary: Lost your iPhone? Don’t worry, here we tell you how to track lost or stolen iPhone using various techniques. Also, learn how to erase your iPhone data permanently to prevent it from reaching in wrong hands or misuse, using Stellar Data Recovery for iPhone.

|
Q. I cannot live without my iPhone. It was stolen yesterday and can’t recall where I lost it. It has been switched off. Can I track the location of my iPhone? Is there any way to track lost iPhones?

Losing an iPhone (and for that matter any smartphone) is tormenting. Besides the upfront costs, there’s an incredible amount of personal data at stake. Today, smartphones not only store personal photos, videos, and music libraries but might also contain an incredible amount of sensitive information in the form of browsing history, social data, app traces, etc. So the apprehension of exploitation and misuse of the data stored in a stolen or lost iPhone is but real.

So, as soon as you discover that your iPhone has been stolen or lost, first, try to track the location of your missing device and lock it.

How to track a lost or stolen iPhone?

Try out the following methods

1. Use Find My iPhone
2. Track through Apple’s Family Sharing
3. Use Google Timeline
4. Try Google Photos
5. Use location-tracking apps

Method 1: Use Find My iPhone

If Find My iPhone is enabled on your stolen iPhone, you can do the following:

• Locate your mobile phone
• Protect your iPhone data by choosing Lost Mode or erasing the data remotely

How to use Find My iPhone when the phone is missing

• Sign in to icloud.com on your computer.
• Click on the Find My iPhone link at the bottom.
• On the Find My iPhone’s map interface, select your lost iPhone via the All Devices drop-down menu. The app starts tracking your iPhone location on the map.

Click here

As you see the location of your device you can choose to do the following

• Play sound (if your iPhone is nearby, you can trace it with sound)
• Activate ‘Lost Mode’ (this locks your device and still tracks it)

What does Lost Mode do to your device?

• Remotely locks your device
• Displays a message with your phone number on the missing iPhone’s Lock Screen
• Keeps track of your device location.
• Erase iPhone remotely (with this action you won’t be able to track your iPhone but data is prevented from slipping into the wrong hands)

How to erase iPhone data remotely?

Choosing to erase the iPhone remotely deletes the complete data from it.

Note: Always remember to copy important photos, videos, music, and other data on iCloud backup before remotely erasing the iPhone.

Use a trusted and safe data recovery solution such as Stellar Data Recovery for iPhone to restore lost files from iCloud. The software allows the recovery of specific data rather than recovering the entire data.

Method 2: Track iPhone through Family Sharing

If you have set up Family Sharing, use it to track your iPhone. Family Sharing helps the members to know each one’s device location. Ask another member in the Family Sharing group to trace your iPhone via the Find My iPhone app. The member can also sign into iCloud.com to locate the missing iPhone.

|

Is your missing iPhone switched off or offline?

If the missing iPhone is switched off or showing offline in Family Sharing, you can still activate Lost Mode or remotely erase its data via Find My iPhone.
Note: The iPhone’s last known location remains only for one day. In case your device is offline for over 24 hours, you cannot trace its last location.

|
| — |

What to do when ‘Find My iPhone’ is NOT enabled or the missing iPhone is offline for more than one day?

• Change your Apple ID passwords to prevent anyone from accessing your data.
• Change your social media and other Internet account passwords like Gmail, Twitter, Facebook, Instagram, etc.
• Report the device as missing to the authorities.
• Report your network carrier to disable the services like calls, messages, or data use.

Method 3: Use Google Timeline to find lost iPhone

If you have turned on Location Services and Location History on your iPhone, Google’s Timeline will record all the locations of your device.

When an iPhone goes missing, access the location information on a map and find the last location. Remember, Google Timeline records the location only when the iPhone is switched on with an internet connection.

How to see the last location of a lost iPhone in Google Timeline

• Visit <com/maps/timeline> on your computer.
• Sign in to your Google account.
• Click Today or select Date.
• Scroll down to see the last reported location of your iPhone.

Along with the location, note the time when your phone was last connected to Google. Taking clues from the location and time information, you can find your lost iPhone. If needed, take the help of cops.

Method 4: Take location clue from Google Photos

If anyone has captured a photo from your lost iPhone and you have the Google Photos location-sharing option enabled, then luck is on your side.

Visit <photos.google.com/>. Check, if any new photos were uploaded and view their upload location.

Method 5: Location tracking apps

If you have installed any location-tracking app such as GPS Location Tracker, CocoSpy Cell Phone Tracker, or iTrack on your missing device, use it to track the lost or stolen iPhone. These apps share the real-time location of your device on your computer or other connected devices.

Conclusion

Apple’s Find My iPhone feature is the best way to track the location of a stolen or missing device. If Find My iPhone is not enabled you can try Google Timeline or Google Photos. Other than these methods, third-party apps can also help track a lost iPhone, but only if you have installed them before the phone was lost.

Nevertheless, ensure that you copy the iCloud backup of the stolen iPhone before taking any of the above steps.

A smarter way is to filter out the data that you want to keep, with the help of Stellar Data Recovery for iPhone.

Is this post helpful? Share your experience in the comments below, how you managed to track and get back your stolen iPhone.

How to Recover Lost Data from iTunes Backup File?

If you have lost iPhone data and are unable to restore it from the iTunes backup file, use Stellar Data Recovery for iPhone. The software quickly recovers lost or deleted iPhone data from iTunes.

Stellar Data Recovery for iPhone is the best iPhone data recovery tool to recover data from iTunes backup files. The tool uses a sophisticated algorithm, which scans through the entire backup file to recover data. You can easily restore saved iOS data like Messages, Call History, Calendar, Notes, etc., from the backup file.

Note: Make sure your Mac or PC is updated and you are using the latest version of iTunes.

Follow the below steps to recover lost data from iTunes backup file:

1. Launch ‘Stellar Data Recovery for iPhone’ tool on your computer.

    Figure: Home screen of Stellar Data Recovery for iPhone

2. Click ‘Recover iTunes Backup’ option on the left. The software scans the system for iTunes backup files and lists them along with the date of creation.

3. Select an iTunes backup from which you want to restore data.

  4. On the left pane, click on the type of data that you want to recover. You can restore Camera Roll, Photo Stream, Contacts, Messages, Message Attachments, Call history, Calendar, Reminder, Voice Memo, Notes, Notes Attachments, Safari Bookmarks, WhatsApp, WhatsApp Attachments, Line, Kik Viber, Tango, WeChat, and Apps Library.  

The software lets you preview, select, recover, and also search for specific photos, videos, messages, and other data.

5. Select what you want to recover and click on Save. Select a destination to save the iPhone data.

How to fix ‘Unable to load Video: An Error Occurred’

Summary: Are you facing ‘unable to load video’ error message while trying to play videos on iPhone or iPad? No worries. This post guides you how to fix the error and watch your videos on the iOS device without any issue.

‘I am frequently facing ‘unable to load video’ error message ever since iOS 16 update. Its annoying as I cannot watch videos on iPhone. How to fix the issue?’

‘Since I upgraded to iPhone14 Pro from iPhone 11, I have problem playing a few videos. It states ‘error loading video’. I even bought more iCloud storage but no luck. Please help.’

Videos not loading on iPhone or show ‘Unable to load video, an error occurred’ message is a persistent issue faced by iPhone users, even after successive iOS upgrades, irrespective of the iPhone model.

As the annoying error stops you from watching your favorite videos on iPhone, you want to fix it soon. But before that its’ important to understand what could be the cause of this ‘unable to load video’ error, to troubleshoot the problem accordingly.

Why iPhone shows unable to load videos error?

There is no single reason for video loading error. Usually, videos saved in iCloud would display unable to load error on iPhone, if the Internet is off or you have slow connection.

Another common reason behind videos not loading on iPhone is that the ‘optimize storage’ option is enabled on your iOS device. Apple offers this feature to save space on your iOS device and stores the full resolution videos to iCloud. However, this often results in the video loading problem on the device.

Its’ also possible that your iPhone has insufficient space, which prevents videos from loading. There could also be a bug that can be fixed with iPhone update.

Right 9 ways to Fix ‘Unable to load Video, an error occurred’ on iPhone, iPad

Method 1: Restart iPhone

Restart, also called soft reset can fix error in loading video on iPhone or iPad. Close all the applications and restart your iPhone or iPad.

Method 2: Turn on Internet of the iOS device

If you are watching YouTube, Netflix, or other online videos, ensure cellular data of your device is turned on. In case you are facing the error ‘unable to load video: an error occurred’ while loading a higher quality version of the video on iPhone, try by switching to uninterrupted Wi-Fi connection. Note that high speed Internet is necessary for streaming videos on iOS device.

Method 3: Update your iOS device

You can update the device to fix ‘unable to load video’ error on iPhone or iPad. To update your iPhone or iPad follow the given steps. Before that make sure Wi-Fi is turned on.

• Go to Settings > General > Software Update.
• Click Download and Install followed by Install Now.

Method 4: Turn off the Optimize Storage option

When ‘optimize storage’ option is enabled on your iOS device, all the full-resolution high quality videos and photos get saved in iCloud while only the compressed space-saving versions are on your iPhone.

Thus, when you try to open a video on the iOS device, it takes time eventually to load it from iCloud. While sometimes, the video may not load at all. Try to fix unable to load video on iPhone by turning off this feature. Here are steps to disable optimize storage’ option:

• Open Settings. Click on your name.
• Tap on iCloud > Photos.
• Below Optimize iPhone Storage, tap on Download and Keep Originals option.

Figure: Disable Optimise iPhone Storage Option

Wait until the iPhone downloads all the videos from iCloud. You should now be able to open videos without loading error.

Method 5: Update the app that shows video load error on iPhone

If the video loading issue error pops up in a particular app like YouTube, Instagram, then update the application. If the update doesn’t help, you can reinstall the app also. This should fix videos not loading error or buffering issues. App update are available in App Store. To update any iPhone app follow the given steps:

• Open the App Store.
• Now click on your profile icon on top.

Figure: Update app in App Store

• Scroll to find your app and click on the Update button next to it. You can also click on Update All on top.

Method 6: Create free space on your iPhone

High quality videos may not load and show error if there is no space on your iPhone. Check your iOS device, if it has enough free space. Its’ essential to have 2GB free space available in the device to play high quality and large size videos.

You can check the available space on your iPhone or iPad by navigating to: Settings > General > iPhone Storage.

Figure: iPhone storage screen

On the top right, you will see the amount of space used on your iOS device. If the space is less, remove the useless videos, photos, apps and other data on your iPhone or iPad.

Method 7: Access video from iCloud.com

If the videos don’t load on iPhone and show error, try to access them via iCloud.com on your computer by following the below steps:

• Open iCloud.com and enter Apple ID credentials to sign in.
• Click on the Photos or iCloud Drive app where the video is saved.
• Find your video and click on it to open.

There’s also the options in icloud.com to share the video via email or download to save it on your computer.

Click here

Method 8: Repair video not loading on iPhone

If you face ‘unable to load video’ an error occurred in Camera Roll videos of iPhone, the file may have corrupted.

Copy or transfer the problem video to your PC or Mac. Download and install a video repair software—Stellar Repair for Video . It can fix file corruption in the error throwing iPhone video. The software is compatible with MP4, MOV, HEVC, video files formats used in iPhone and iPad.

The software also offers a free trail wherein you can repair the corrupt video and watch its preview.

Method 9: Restore iPhone to factory settings

If ‘unable to load video’ error is perpetual on your iPhone or iPad, in spite of trying the above methods, then factory reset can be your last bet.

As all know, factory reset will delete everything on your iOS device , make sure you create the latest backup of the iPhone in iCloud or iTunes.

Follow the below steps to factory reset iPhone and fix unable to load video error:

• Open Settings > General > Reset.
• Click on Erase All Content and Settings.
• Enter Apple passcode. Click on Erase iPhone and follow the prompts.

Now check if the video error problem is resolved or not.

Wrapping Up & FAQ

Usually one of the methods shared in this post fixes the error – ‘unable to load video‘, an error occurred’ on iPhone. However, unfortunately if none works and you cannot play videos on iPhone, contact Apple support .

FAQ

1. Why does my iPhone say ‘an error occurred while loading a higher quality version of this photo’?

High quality photos/videos require more storage space to open. Less free storage is one of the for the media file loading error.

Hence, delete some useless photos, videos, or apps to free up space. Now you can open the high quality photo/video smoothly without any error.

2. Why my iPhone videos not playing on PC?

Your iPhone videos may not play on Windows PC due to many reasons— the media player doesn’t support videos file format; virus in your PC; or the video has turned corrupt during transfer. However, you can fix the problem and play iPhone videos on Windows .

3. Why I cannot view my video in icloud.com?

In iCloud.com, select the Photos app and click Photos. In the side bar, you will see the thumbnails of all your photos and videos. Find your video and click on it to view.

How to Recover Files after iPhone Factory Reset?

If you detect anything anomalous on your iPhone, you may need to reset it to factory settings. However, after a factory reset, you will lose all the data stored in your device. You will not be able to access your contact list, call logs, or messages, be it your imessages, WhatsApp, etc. But, why restore your iPhone?

Sometimes, there are issues that cannot be handled and the only solution is to restore the device to factory settings. This is usually done when the device functions abnormally or the performance is extremely slow. If your iPhone is restored to factory settings, every single bit of personal information will be permanently deleted from the device, and this may prevent others from getting access to your personal information.

How to reset your iPhone to Factory Settings:

To reset your iPhone to factory settings, follow the steps below:

1. Click Settings and then select General
2. Select Reset and click on Erase all contents and settings. The interface will prompt you to key in your Apple ID and Passcode
3. Enter your Apple ID and Passcode to proceed. With this, the procedure to factory reset iPhone is complete

Important!

Before resetting the iPhone device to factory settings, it would be a good practice to back up your device on your system. If you have not created a backup, you will not be able to restore the data back to your device, and all you will lose all your data. You can use iCloud or iTunes to back up your iPhone data. If anything anomalous occurs, all the data can be restored from the most recent backup files right from anywhere.

How to recover deleted data from your iPhone:

Even if you have not backed up your iPhone data, there’s still a solution. You can now retrieve all your erased data from your iPhone with Stellar Data Recovery for iPhone . The tool is powered by sophisticated recovery algorithms that help restore all the data components back to your iPhone after a factory reset.

The tool provides the option to recover data through multiple channels. Since we need to recover data that has been erased after a factory reset, we need to select ‘Recover from iPhone’ option from the main interface of the tool.

Follow the steps below to restore your deleted data:

1. Connect your iPhone device to the system. The tool will then begin to analyze the device for detecting the previously existing files from the connected device. The tool will generate a preview for all the folders and incorporated contents within its panel.
2. You can then select single or multiple files for recovery that you have lost while resetting your iPhone.
3. The iPhone recovery tool will provide dual options to store data either on the hard drive on the computer or your connected iPhone device.

Not only the tool provides the benefit to recover data from iPhone device, but you will also be able to recover data from iTunes or iCloud backup files . Also, the iOS recovery tool can also be used to recover data from encrypted backup files. However, to utilize this feature, it is important to have a backup.

Important!

• Backup your data before performing any huge operation on the iPhone device such as restoring the device to factory settings.
• It is a good practice to store iPhone data on iCloud and perform a regular backup to prevent data loss.
• Saving iPhone data to iCloud offers an ease of accessing data contents from anywhere, even if the data is deleted from your device.
• In addition to online backups, it is beneficial to retain a replica of existing data on another device such as a system hard drive or external storage media.