The 5 Best Methods to Track a Lost or Stolen iPhone

Summary: Lost your iPhone? Don’t worry, here we tell you how to track lost or stolen iPhone using various techniques. Also, learn how to erase your iPhone data permanently to prevent it from reaching in wrong hands or misuse, using Stellar Data Recovery for iPhone.

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Q. I cannot live without my iPhone. It was stolen yesterday and can’t recall where I lost it. It has been switched off. Can I track the location of my iPhone? Is there any way to track lost iPhones?

Losing an iPhone (and for that matter any smartphone) is tormenting. Besides the upfront costs, there’s an incredible amount of personal data at stake. Today, smartphones not only store personal photos, videos, and music libraries but might also contain an incredible amount of sensitive information in the form of browsing history, social data, app traces, etc. So the apprehension of exploitation and misuse of the data stored in a stolen or lost iPhone is but real.

So, as soon as you discover that your iPhone has been stolen or lost, first, try to track the location of your missing device and lock it.

How to track a lost or stolen iPhone?

Try out the following methods

1. Use Find My iPhone
2. Track through Apple’s Family Sharing
3. Use Google Timeline
4. Try Google Photos
5. Use location-tracking apps

Method 1: Use Find My iPhone

If Find My iPhone is enabled on your stolen iPhone, you can do the following:

• Locate your mobile phone
• Protect your iPhone data by choosing Lost Mode or erasing the data remotely

How to use Find My iPhone when the phone is missing

• Sign in to icloud.com on your computer.
• Click on the Find My iPhone link at the bottom.
• On the Find My iPhone’s map interface, select your lost iPhone via the All Devices drop-down menu. The app starts tracking your iPhone location on the map.

As you see the location of your device you can choose to do the following

• Play sound (if your iPhone is nearby, you can trace it with sound)
• Activate ‘Lost Mode’ (this locks your device and still tracks it)

What does Lost Mode do to your device?

• Remotely locks your device
• Displays a message with your phone number on the missing iPhone’s Lock Screen
• Keeps track of your device location.
• Erase iPhone remotely (with this action you won’t be able to track your iPhone but data is prevented from slipping into the wrong hands)

How to erase iPhone data remotely?

Choosing to erase the iPhone remotely deletes the complete data from it.

Note: Always remember to copy important photos, videos, music, and other data on iCloud backup before remotely erasing the iPhone.

Use a trusted and safe data recovery solution such as Stellar Data Recovery for iPhone to restore lost files from iCloud. The software allows the recovery of specific data rather than recovering the entire data.

Method 2: Track iPhone through Family Sharing

If you have set up Family Sharing, use it to track your iPhone. Family Sharing helps the members to know each one’s device location. Ask another member in the Family Sharing group to trace your iPhone via the Find My iPhone app. The member can also sign into iCloud.com to locate the missing iPhone.

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Is your missing iPhone switched off or offline?

If the missing iPhone is switched off or showing offline in Family Sharing, you can still activate Lost Mode or remotely erase its data via Find My iPhone.
Note: The iPhone’s last known location remains only for one day. In case your device is offline for over 24 hours, you cannot trace its last location.

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What to do when ‘Find My iPhone’ is NOT enabled or the missing iPhone is offline for more than one day?

• Change your Apple ID passwords to prevent anyone from accessing your data.
• Change your social media and other Internet account passwords like Gmail, Twitter, Facebook, Instagram, etc.
• Report the device as missing to the authorities.
• Report your network carrier to disable the services like calls, messages, or data use.

Method 3: Use Google Timeline to find lost iPhone

If you have turned on Location Services and Location History on your iPhone, Google’s Timeline will record all the locations of your device.

When an iPhone goes missing, access the location information on a map and find the last location. Remember, Google Timeline records the location only when the iPhone is switched on with an internet connection.

How to see the last location of a lost iPhone in Google Timeline

• Visit <com/maps/timeline> on your computer.
• Sign in to your Google account.
• Click Today or select Date.
• Scroll down to see the last reported location of your iPhone.

Along with the location, note the time when your phone was last connected to Google. Taking clues from the location and time information, you can find your lost iPhone. If needed, take the help of cops.

Method 4: Take location clue from Google Photos

If anyone has captured a photo from your lost iPhone and you have the Google Photos location-sharing option enabled, then luck is on your side.

Visit <photos.google.com/>. Check, if any new photos were uploaded and view their upload location.

Method 5: Location tracking apps

If you have installed any location-tracking app such as GPS Location Tracker, CocoSpy Cell Phone Tracker, or iTrack on your missing device, use it to track the lost or stolen iPhone. These apps share the real-time location of your device on your computer or other connected devices.

Conclusion

Apple’s Find My iPhone feature is the best way to track the location of a stolen or missing device. If Find My iPhone is not enabled you can try Google Timeline or Google Photos. Other than these methods, third-party apps can also help track a lost iPhone, but only if you have installed them before the phone was lost.

Nevertheless, ensure that you copy the iCloud backup of the stolen iPhone before taking any of the above steps.

A smarter way is to filter out the data that you want to keep, with the help of Stellar Data Recovery for iPhone.

Is this post helpful? Share your experience in the comments below, how you managed to track and get back your stolen iPhone.

How To Recover Whatsapp Chat History From iPhone

Summary: Losing the WhatsApp chat history from iPhone can be annoying. It may contain important details, photos, videos, and audio recordings. This post brings easy and quick methods to recover lost or deleted WhatsApp chat on iPhone using Stellar Data Recovery for iPhone.

With social media engulfing our lives, it becomes all the more important to keep track of people close to us through various social media apps, not only personally but professionally as well.

Messaging apps such as WhatsApp gives you total access to chat and share data with your family, friends, and even with your business or work colleagues 24*7. Each day, billions of people all over the globe, chat and share videos, audio, photos, etc. over this one messaging app. Therefore, it contains information that is of great value.
But it is important to know that this app is not fail-safe. Sometimes due to some technical issues, WhatsApp chats and other valuable information gets erased from the phone and chances of recovery are slim. If you are an iPhone user, it is a common scenario that due to tech issues such as jail breaking or when you upgrade your iPhone, your data as well as your WhatsApp chats may get erased from the iPhone.

Losing the chat history which also contains your priceless photos, videos, and audio can be quite frustrating! Hence, recovery becomes imperative! So in order to help you recover the data lost from your iPhone including your WhatsApp chats, we suggest the following steps that can help restore your chat history.

Recover Deleted Messages from WhatsApp Chat iCloud Backup

1- First of all, make sure that you have created a backup of all your WhatsApp chats and data on iCloud. In order to check that, go to the WhatsApp settings and check it on the Chat Backup present in the Chats.
2- Next, uninstall the existing WhatsApp and then reinstall it again from the app store and log in with your number. When you log in, a dialogue box will appear asking you to backup the chats: click on the confirm button to proceed.

Recover Deleted WhatsApp Messages Without Backup

1- Download and install iPhone Data Recovery Software  by Stellar on your computer and then register the product using the product key.

2- Now after connecting the iPhone, click on Recover from iPhone option. Select the file type you want to recover and click “Next”. The scan will initiate thereafter.

3- Select Only Show Deleted option on the top to focus only on the deleted data. Then select the conversations you want to save. Then click Save.

4- Choose the desired location on your computer where you want to save the files or you can save it directly to your iPhone. Then click OK.

Click here

After a wait of 5-10 minutes, the lost data will be saved within form of a HTML page which can be opened using any browser.

Restore Deleted WhatsApp Messages from iTunes Backup

If you have backed up your WhatsApp chats and files in the iTunes app of the iPhone, then you can easily get back all your chats and files easily from it by following the below steps—

1- Open the iTunes app on your computer and then connect your iPhone into it. Next, click on the iPhone icon and then select restore backup. Then select the backup file that contains the WhatsApp messages and then select the recover option.

If you face any difficulty to recover your data from iTunes backup then use Stellar Data Recovery for iPhone to recover lost or deleted Contacts, Call history, Voice Memo, Messages, Notes, Reminders, Calendar, Safari Bookmarks from iOS device iTunes backup file.

Restore Deleted WhatsApp Messages from iCloud Backup

Just like iTunes, you can even back up your files and WhatsApp chats on iCloud present in your iPhone. However, before getting started, make sure that the data and chats are securely backed up in the app from which you have to recover.
1- The first step contains erasing of all the content and settings present in the iPhone. This can be done by going to the general setting present in the iPhone.
2- A setup screen will be displayed. Follow the steps to get to the apps and data, then select on restore from iCloud backup from it.
3- Select the files and data that you wish to backup and then click on the restore button and let the system restore all the backed up data into your phone.

If you face any difficulty to recover your data from iCloud backup then use Stellar Data Recovery for iPhone to recover lost or deleted Contacts, Call history, Voice Memo, Messages, Notes, Reminders, Calendar, Safari Bookmarks from iOS device iCloud backup file.

Conclusion

Losing chats and other data from WhatsApp may lead to a situation of despair. Therefore, to ease you off your worries, the above simple steps will help restore all your chats as well as your lost photos, audio, and videos from your iPhone.

How to fix ‘Unable to load Video: An Error Occurred’

Summary: Are you facing ‘unable to load video’ error message while trying to play videos on iPhone or iPad? No worries. This post guides you how to fix the error and watch your videos on the iOS device without any issue.

‘I am frequently facing ‘unable to load video’ error message ever since iOS 16 update. Its annoying as I cannot watch videos on iPhone. How to fix the issue?’

‘Since I upgraded to iPhone14 Pro from iPhone 11, I have problem playing a few videos. It states ‘error loading video’. I even bought more iCloud storage but no luck. Please help.’

Videos not loading on iPhone or show ‘Unable to load video, an error occurred’ message is a persistent issue faced by iPhone users, even after successive iOS upgrades, irrespective of the iPhone model.

As the annoying error stops you from watching your favorite videos on iPhone, you want to fix it soon. But before that its’ important to understand what could be the cause of this ‘unable to load video’ error, to troubleshoot the problem accordingly.

Why iPhone shows unable to load videos error?

There is no single reason for video loading error. Usually, videos saved in iCloud would display unable to load error on iPhone, if the Internet is off or you have slow connection.

Another common reason behind videos not loading on iPhone is that the ‘optimize storage’ option is enabled on your iOS device. Apple offers this feature to save space on your iOS device and stores the full resolution videos to iCloud. However, this often results in the video loading problem on the device.

Its’ also possible that your iPhone has insufficient space, which prevents videos from loading. There could also be a bug that can be fixed with iPhone update.

Right 9 ways to Fix ‘Unable to load Video, an error occurred’ on iPhone, iPad

Method 1: Restart iPhone

Restart, also called soft reset can fix error in loading video on iPhone or iPad. Close all the applications and restart your iPhone or iPad.

Method 2: Turn on Internet of the iOS device

If you are watching YouTube, Netflix, or other online videos, ensure cellular data of your device is turned on. In case you are facing the error ‘unable to load video: an error occurred’ while loading a higher quality version of the video on iPhone, try by switching to uninterrupted Wi-Fi connection. Note that high speed Internet is necessary for streaming videos on iOS device.

Method 3: Update your iOS device

You can update the device to fix ‘unable to load video’ error on iPhone or iPad. To update your iPhone or iPad follow the given steps. Before that make sure Wi-Fi is turned on.

• Go to Settings > General > Software Update.
• Click Download and Install followed by Install Now.

Method 4: Turn off the Optimize Storage option

When ‘optimize storage’ option is enabled on your iOS device, all the full-resolution high quality videos and photos get saved in iCloud while only the compressed space-saving versions are on your iPhone.

Thus, when you try to open a video on the iOS device, it takes time eventually to load it from iCloud. While sometimes, the video may not load at all. Try to fix unable to load video on iPhone by turning off this feature. Here are steps to disable optimize storage’ option:

• Open Settings. Click on your name.
• Tap on iCloud > Photos.
• Below Optimize iPhone Storage, tap on Download and Keep Originals option.

Figure: Disable Optimise iPhone Storage Option

Wait until the iPhone downloads all the videos from iCloud. You should now be able to open videos without loading error.

Method 5: Update the app that shows video load error on iPhone

If the video loading issue error pops up in a particular app like YouTube, Instagram, then update the application. If the update doesn’t help, you can reinstall the app also. This should fix videos not loading error or buffering issues. App update are available in App Store. To update any iPhone app follow the given steps:

• Open the App Store.
• Now click on your profile icon on top.

Figure: Update app in App Store

• Scroll to find your app and click on the Update button next to it. You can also click on Update All on top.

Method 6: Create free space on your iPhone

High quality videos may not load and show error if there is no space on your iPhone. Check your iOS device, if it has enough free space. Its’ essential to have 2GB free space available in the device to play high quality and large size videos.

You can check the available space on your iPhone or iPad by navigating to: Settings > General > iPhone Storage.

Figure: iPhone storage screen

On the top right, you will see the amount of space used on your iOS device. If the space is less, remove the useless videos, photos, apps and other data on your iPhone or iPad.

Method 7: Access video from iCloud.com

If the videos don’t load on iPhone and show error, try to access them via iCloud.com on your computer by following the below steps:

• Open iCloud.com and enter Apple ID credentials to sign in.
• Click on the Photos or iCloud Drive app where the video is saved.
• Find your video and click on it to open.

There’s also the options in icloud.com to share the video via email or download to save it on your computer.

Method 8: Repair video not loading on iPhone

If you face ‘unable to load video’ an error occurred in Camera Roll videos of iPhone, the file may have corrupted.

Copy or transfer the problem video to your PC or Mac. Download and install a video repair software—Stellar Repair for Video . It can fix file corruption in the error throwing iPhone video. The software is compatible with MP4, MOV, HEVC, video files formats used in iPhone and iPad.

The software also offers a free trail wherein you can repair the corrupt video and watch its preview.

Method 9: Restore iPhone to factory settings

If ‘unable to load video’ error is perpetual on your iPhone or iPad, in spite of trying the above methods, then factory reset can be your last bet.

As all know, factory reset will delete everything on your iOS device , make sure you create the latest backup of the iPhone in iCloud or iTunes.

Follow the below steps to factory reset iPhone and fix unable to load video error:

• Open Settings > General > Reset.
• Click on Erase All Content and Settings.
• Enter Apple passcode. Click on Erase iPhone and follow the prompts.

Now check if the video error problem is resolved or not.

Wrapping Up & FAQ

Usually one of the methods shared in this post fixes the error – ‘unable to load video‘, an error occurred’ on iPhone. However, unfortunately if none works and you cannot play videos on iPhone, contact Apple support .

FAQ

1. Why does my iPhone say ‘an error occurred while loading a higher quality version of this photo’?

High quality photos/videos require more storage space to open. Less free storage is one of the for the media file loading error.

Hence, delete some useless photos, videos, or apps to free up space. Now you can open the high quality photo/video smoothly without any error.

2. Why my iPhone videos not playing on PC?

Your iPhone videos may not play on Windows PC due to many reasons— the media player doesn’t support videos file format; virus in your PC; or the video has turned corrupt during transfer. However, you can fix the problem and play iPhone videos on Windows .

3. Why I cannot view my video in icloud.com?

In iCloud.com, select the Photos app and click Photos. In the side bar, you will see the thumbnails of all your photos and videos. Find your video and click on it to view.

What to do if iPhone is not listed when I run the software?

Your iPhone will only appear in the software if it is visible in iTunes on your computer. If your iOS device is not listed in the software, it means iTunes is not installed on your PC or Mac.

Download the latest version of iTunes and then launch the Stellar Data Recovery for iPhone software.

To launch iTunes on your computer:

When iTunes is not installed on your computer, Stellar Data Recovery for iPhone  automatically generates the below message. It asks to download and install iTunes. You can click on ‘Click here’ to download iTunes.

If iTunes is already install on your computer and you don’t see your iPhone in the software, update your iTunes to the latest version.