Stellar Data Recovery for iPhone failed to recognize my iPhone. How to fix it?

In case Stellar Data Recovery for iPhone software doesn’t recognize your iPhone, do the following to fix the issue:

1. Install/ update to the latest iTunes on your PC or Mac computer.
2. Ensure your iPhone is turned on and on the Home screen.
3. Check if the USB port and cable are working fine or use a different Apple USB cable.
4. Ensure the iOS device ‘Trust’ your computer. If you receive the ‘Trust this Computer’ message, click on ‘Trust’.
5. Restart your iPhone.
6. Restart your computer.
7. Update your Windows or macOS.

Stellar Data Recovery for iPhone supports all the iPhone models and their individual variants, including iPhone 13, iPhone 12, iPhone 11, iPhone XS, and below variants. It is compatible with the latest iOS 15, 14, 13, 12 and below.

How to Restore iPhone from Backup when iTunes Backup is Corrupt or not compatible

Summary: Are you receiving the error, ‘iTunes backup was corrupt or not compatible’ while trying to restore iPhone? iPhone recovery is not possible from a corrupt backup file. This post shares how you can resolve corrupt iTunes backup file issue and restore iPhone’s lost data.

‘I dropped my iPhone and broke it. I got it repaired and formatted to factory settings to fix the various issues caused due to the fall. Since I had a backup in iTunes, so was not worried about my data. But had least idea that my iTunes backup file was corrupted! As I tried to restore iPhone from iTunes, a message appeared –: ‘iTunes backup was corrupt or Not compatible.’ Now I don’t know how to restore my iPhone. Please help.’ –  Simon, UK

It’s not new when users get bowled over by iTunes when trying to restore their iPhone. iTunes sometimes shows a message that it could not restore iPhone because the backup was corrupt or not compatible with the iPhone that was being restored.

It may be because iTunes does incremental backup by updating the previous backup. It’s possible that some old backup data was corrupt, which results in the error message.

Whatsoever, it’s a fact that there’s no recovery possible from a corrupt backup file.

So how to fix such corrupt iPhone backup in iTunes and restore iPhone in such cases?

Here we share the best ways to fix corrupt iTunes backup file and efficient methods to restore iPhone’s lost data.

You can apply these methods on all iPhone models including series of iPhone 15, 14, 13, 12, 11, XS, XS Max, XR, X, 8 Plus, 8, 7 Plus, 7, 6S Plus, 6S, 6 Plus, 6, 5S, 5c, 5, 4S and 4 with latest iOS 16.x.

What you can do to fix ‘iTunes backup was corrupt or Not compatible’

Since you can’t repair or recover from a corrupt or incompatible iTunes backup file, it is best to delete such corrupt files and next try to create a new backup in iTunes.

How to delete your corrupt iPhone backup file in iTunes

1. Launch iTunes on your PC or Mac
2. Windows users click Edit > Preferences (on Windows PC). Mac users click iTunes Menu > Preferences
3. Select Find your iPhone backups
4. Select the corrupt or incompatible backup. Click Delete Backup
5. Close the iTunes Preferences window

How to delete the old iTunes backup files manually

If you don’t see the old backup in iTunes, then delete the backup manually.

1. In iTunes, under Summary click on Serial Number. You will see the iPhone’s UDID. Note it down.
2. Navigate to the iTunes backups folder on your computer.

On Mac follow: Finder > Option> Go menu> Library> Application Support >MobileSync> Backup

On Windows 11/10/8 follow: In Search box type %appdata%\Apple Computer\MobileSync\Backup. Press Enter key

If you installed iTunes from the Microsoft Store, follow: In Search box type %userprofile%\Apple\MobileSync\Backup. Press Enter key.

3. You will see the backup folders named by your device UDID
4. Select the folders with your device UDID and delete them
5. Next go to iTunes and take the backup again

How to backup iPhone in iTunes again

1. Connect your iPhone to computer via lightning cable
2. Launch iTunes
3. Click on Back Up Now The backup process begins.

| Did you get a message — iTunes can’t back up your iPhone because an error occurred? Here’s what you should do…
• Update your iOS to the latest version
• Update your iTunes to the latest version
• Disable antivirus software on your computer
• Now create backup in iTunes

|
| — |

How to restore iPhone when iTunes backup file is corrupt

Method 1: Restore iPhone from iCloud backup

Method 2: Recover from iCloud backup without erasing existing data

Method 3: Restore lost data directly from iPhone/ iPad

Method 1: Recover from iCloud backup

Instead of iTunes, you can restore iPhone by using the alternative backup solution, iCloud.

Steps to restore iPhone with iCloud

• Click to follow Settings > General > Reset> Erase all Contents and Settings

• A dialog box pops up, choose Erase Now
• Follow the instructions until you get on to the Apps & Data screen
• Tap Restore from iCloud Backup

• Sign in to your iCloud account
• Choose the recent backup and click Restore

Method 2: Recover specific files from iCloud without losing existing iPhone data

In case you want to restore specific data from backup, instead of complete backup, use an iPhone recovery software.

Steps to restore specific files from iCloud:

• Download and launch Stellar Data Recovery for iPhone on your computer.

• Select Recover from iCloud Backup on main screen of software.

• Select what you want to recover. Click Next
• Enter the Apple ID and password
• Select the relevant iCloud backup and click Scan

• Select the data in the iCloud backup files list on left and preview

• Click Save
• In the dialog box select computer or iPhone to save the recovered data. To save directly onto your iPhone, connect your iPhone to the computer.

Method 3: Recover data from iPhone

If iTunes could not restore iPhone or iPad because the backup was corrupt and neither iCloud is able to restore backup, recover data from the device directly. You can easily restore lost photos, videos, messages, calendar, voice memos, Safari bookmarks, etc., with this method. It works in cases of broken/ water-damaged iPhone, factory reset, iOS crash etc.

Steps to recover lost data from iPhone/ iPad

• Connect your iPhone to computer
• Launch Stellar Data Recovery for iPhone
• On the home screen select Recover from iPhone

• Select the data you want to restore
• Click Next

• Preview the data and click Save. You can save the recovered data on computer or iPhone

Conclusion

You cannot repair or recover data from corrupt iTunes backup file that gives — ‘iTunes backup was corrupt or Not compatible’ message.

However, the situation can be tackled by deleting the corrupt backup file and creating a fresh new backup in iTunes.

To restore iPhone, you may use either the new iTunes backup or bypass iTunes by using alternative recovery methods. Other than iTunes, iCloud or Stellar Data Recovery for iPhone are the effective ways to restore lost data on your iPhone. Among these too, if you wish to restore specific data like photos, videos, voice memos, or contacts etc., Stellar Data Recovery for iPhone would be the best solution.

How to Recover Files after iPhone Factory Reset?

If you detect anything anomalous on your iPhone, you may need to reset it to factory settings. However, after a factory reset, you will lose all the data stored in your device. You will not be able to access your contact list, call logs, or messages, be it your imessages, WhatsApp, etc. But, why restore your iPhone?

Sometimes, there are issues that cannot be handled and the only solution is to restore the device to factory settings. This is usually done when the device functions abnormally or the performance is extremely slow. If your iPhone is restored to factory settings, every single bit of personal information will be permanently deleted from the device, and this may prevent others from getting access to your personal information.

How to reset your iPhone to Factory Settings:

To reset your iPhone to factory settings, follow the steps below:

1. Click Settings and then select General
2. Select Reset and click on Erase all contents and settings. The interface will prompt you to key in your Apple ID and Passcode
3. Enter your Apple ID and Passcode to proceed. With this, the procedure to factory reset iPhone is complete

Important!

Before resetting the iPhone device to factory settings, it would be a good practice to back up your device on your system. If you have not created a backup, you will not be able to restore the data back to your device, and all you will lose all your data. You can use iCloud or iTunes to back up your iPhone data. If anything anomalous occurs, all the data can be restored from the most recent backup files right from anywhere.

How to recover deleted data from your iPhone:

Even if you have not backed up your iPhone data, there’s still a solution. You can now retrieve all your erased data from your iPhone with Stellar Data Recovery for iPhone . The tool is powered by sophisticated recovery algorithms that help restore all the data components back to your iPhone after a factory reset.

The tool provides the option to recover data through multiple channels. Since we need to recover data that has been erased after a factory reset, we need to select ‘Recover from iPhone’ option from the main interface of the tool.

Follow the steps below to restore your deleted data:

1. Connect your iPhone device to the system. The tool will then begin to analyze the device for detecting the previously existing files from the connected device. The tool will generate a preview for all the folders and incorporated contents within its panel.
2. You can then select single or multiple files for recovery that you have lost while resetting your iPhone.
3. The iPhone recovery tool will provide dual options to store data either on the hard drive on the computer or your connected iPhone device.

Not only the tool provides the benefit to recover data from iPhone device, but you will also be able to recover data from iTunes or iCloud backup files . Also, the iOS recovery tool can also be used to recover data from encrypted backup files. However, to utilize this feature, it is important to have a backup.

Important!

• Backup your data before performing any huge operation on the iPhone device such as restoring the device to factory settings.
• It is a good practice to store iPhone data on iCloud and perform a regular backup to prevent data loss.
• Saving iPhone data to iCloud offers an ease of accessing data contents from anywhere, even if the data is deleted from your device.
• In addition to online backups, it is beneficial to retain a replica of existing data on another device such as a system hard drive or external storage media.

Solved: Photos Disappeared from iPhone Suddenly

‘I noticed that over 500 old photos from iPhone 11 have disappeared and now only the recently shot pictures are showing! I lost almost all of my best memories saved in my phone. I am sure I did not delete them. Where did the pictures disappeared from iPhone? How do I get back photos missing from iPhone? Please help.’

Photos suddenly disappearing from iPhone or random photos missing from Camera Roll or Gallery is a common complaint. Usually, photos get disappeared after iOS update, iPhone reset/restore, or when the device storage is full. You may also lose pictures after installing any new software, or jailbreaking. Sometimes, running an iPhone cleaning software without checking what it is deleting on your iOS device can also result in loss of photos.

The situation is stressful, even more when you don’t have any copies or backup of lost photos.

So how to recover the missing or lost photos on iPhone? This post shares the effective methods to get back the missing photos from Camera Roll, Gallery, or iCloud on your iPhone.

In any such sudden photo loss situation, the best solution is to use a secure photo recovery tool for iPhone that can recover photos lost due to any reason. Besides, there are free methods that might restore disappeared photos from iPhone, which you should try once.

Method 1: Restart your iPhone

If your photos suddenly disappeared from iPhone, first restart the iOS device. Then open the Photo app, Camera Roll, or Photo Stream to see if the missing photos are showing or not.

You can check here the steps to restart your iPhone model .

Method 2: Restore photos from Recently Deleted folder on iPhone

You might have accidentally deleted the photos on iPhone. Check and recover the photos from the ‘Recently Deleted’ folder of your Photos app.

Steps to recover photos on iPhone from ‘Recently Deleted’:

• On your iPhone, click to follow Photos > Albums.
• Scroll down to Utilities and click Recently Deleted.
• Look for your missing photo, tap on it and choose Recover. If there are multiple photos, click on ‘Select’ followed by ‘Recover’.

Note: Photos deleted on iPhone stay in your ‘Recently Deleted’ folder only for 30 days, after which they are permanently removed from the iOS device.

Method 3: Unhide photos on iPhone

Photos disappeared from iPhone can be in the hidden folder in Photos app. Simply, check the Hidden folder on your device and unhide the required photos.

• Open Photos app on iPhone.
• Click on Albums.
• Under Utilities click on Hidden folder. In case you don’t see the ‘Hidden’ folder, go to ‘Settings’ of your iPhone. Click on ‘Photos’ and toggle on ‘Hidden Album’.
• If you see the disappeared photos, select and click on the ‘Share’ button (the arrow icon).
• Next, tap Unhide to move the pictures to their original location on iPhone.

Method 4: Enable iCloud Photos

iCloud Photos store images in iCloud and syncs them to your iPhone, iPad, iCloud.com, iPod touch, Mac, and Apple TV. This means that any changes done to pictures library on one device will show up on your other iOS devices as well. If the photos are disappearing from iPhone only, may be the iCloud Photo is not synced or turned on. So enable iCloud Photos to get back the disappeared pictures on iPhone.

Steps to enable iCloud Photos on iPhone:

• Turn on Wi-Fi of your iPhone.
• On iPhone, navigate to Settings.
• Click on your name and tap iCloud > Photos.
• Toggle on iCloud Photos.

Now check if the missing photos are showing up on iPhone or not.

Method 5: Recover iPhone photos from iTunes backup

If you have created iTunes backup, restore the disappeared photos on iPhone from it. However, this will replace your existing iPhone data with iTunes backup data.

Steps to recover photos from iTunes:

• Connect your iPhone to computer.
• Launch iTunes.
• Select your iPhone under the device list and click on Summary.
• Click Restore Backup.
• In the Restore from Backup box, select the backup date that contains your photos.

• Click Restore. Wait until the process finishes and your iPhone restarts. All your disappeared photos will be recovered on iPhone.

Method 6: Restore photos from iCloud Backup

You can restore the previous iCloud backup that has the missing photos. However, like iTunes, this method will also replace the current data on your iPhone.

Steps to recover disappeared photos from iCloud:

• On your iPhone, go to Settings > General > Reset.
• Click on Erase all Contents and Settings. In the dialog box, choose Erase Now.
• On the Apps & Data screen, click Restore from iCloud Backup. Enter your Apple ID. In case you have forgot your Apple ID, click here to know how to recover it.

• Select the recent backup and click Restore. The lost photos should now appear on iPhone.

Method 7: Recover lost photos with an iPhone data recovery software

The advanced iPhone recovery software — Stellar Data Recovery for iPhone, can restore photos lost, deleted, or missing due to any reason. Whether your photos disappeared from iPhone after update, due to low storage, or any other reason, the software can recover in all situations.

The biggest advantage of using the software is that it doesn’t remove your existing iPhone data. Further, the software shows the preview of the recoverable photos. Hence, its easy to select and recover only the required disappeared pictures from Camera Roll, iCloud Photo Library, Gallery, or those shared on chat messages, etc. Stellar Data Recovery for iPhone is compatible with the latest iPhone 14/13/12/11, iPad, and iPod touch.  The software supports recovery from the latest iOS 16 and older versions.

Quick steps to recover disappeared photos from iPhone:

• Download Stellar Data Recovery for iPhone on PC or Mac.
• Connect your iPhone to computer.
• Launch the software and select Recover from iPhone option from the left panel.

• Select the Camera Roll or Photo Stream from where the photos have disappeared and click Next to the start the scanning process.
• Now preview the recoverable photos, select them, and click Save to restore on iPhone or computer.

Note: You can also recover the lost photos from backup by choosing Recover from iCloud backup or Recover from iTunes backup , options in the software.

Conclusion

When you find suddenly photos disappearing from iPhone try any of the above 7 methods to get back the lost pictures. However, of all we recommend solutions Stellar Data Recovery for iPhone software is quick and easy to use. It is also of great help when you don’t want to recover from iCloud or iTunes backup that removes the existing data on iPhone.