Stellar Data Recovery for iPhone failed to recognize my iPhone. How to fix it?

In case Stellar Data Recovery for iPhone software doesn’t recognize your iPhone, do the following to fix the issue:

1. Install/ update to the latest iTunes on your PC or Mac computer.
2. Ensure your iPhone is turned on and on the Home screen.
3. Check if the USB port and cable are working fine or use a different Apple USB cable.
4. Ensure the iOS device ‘Trust’ your computer. If you receive the ‘Trust this Computer’ message, click on ‘Trust’.
5. Restart your iPhone.
6. Restart your computer.
7. Update your Windows or macOS.

Stellar Data Recovery for iPhone supports all the iPhone models and their individual variants, including iPhone 13, iPhone 12, iPhone 11, iPhone XS, and below variants. It is compatible with the latest iOS 15, 14, 13, 12 and below.

How to Recover FaceTime Call History on iPhone

Summary: Have you deleted or lost FaceTime calls from your iPhone? Once deleted from the call history, the Facetime calls are removed from the app’s history and vice versa. This post shares quick methods to restore FaceTime call history from any series of iPhone 15, 14, 13, 12, X, XS Max, XR, X, 8, 8 Plus, 7, and below versions and iPads’.

‘Just noticed, that the FaceTime call history suddenly disappeared. Cellular calls history is fine. I am using iOS 16.2, iPhone 14. I don’t have iTunes backup and don’t want to try iCloud backup as it will remove my current data. Is there any other way to get back FaceTime call history?’

‘I deleted the call history on my iPhone and without realizing that FaceTime calls will also be erased. How can I recover deleted FaceTime history?’

You love using FaceTime — Apple’s popular calling app, on your iOS device. It’s a free and easy way to connect with family and friends anywhere in the world through audio and video calls.

But what if ever you accidentally delete or lose FaceTime calls from your iPhone or iPad. They may be important calls you wanted to keep.

Since FaceTime calls are integrated into your recent calls list on iPhone, once deleted from the call history, the calls are removed from the app’s history as well and vice versa.

Here we share various methods to restore FaceTime call history on iPhone 14, 13, 12, 11, XS, XS Max, XR, X, 8, 8 Plus, 7, 7 Plus, 6 and below versions and iPad.

How to recover the lost or deleted FaceTime call history?

1. Restore FaceTime call history without iTunes/ iCloud backup

Deleted FaceTime history can be recovered by using Stellar Data Recovery for iPhone software. The software can restore lost FaceTime call history after accidental deletion, factory reset, app crash, jailbreak, and other issues.

The DIY software thoroughly scans your iPhone or iPad to recover the lost FaceTime call history.

In contrast to iTunes and iCloud backup, Stellar iPhone data recovery software lets you select and restore specific iPhone deleted call history along with the details like name, date, call duration, source country. This saves you from restoring other unnecessary data.

Step-by-step: Recover deleted/ lost FaceTime calls from iPhone

• Connect your iPhone to the computer
• Launch Stellar Data Recovery for iPhone
• Select Recover from iPhone on the left
• Select Contacts & Call Logs under What to Recover

• Click Next
• Preview and choose the FaceTime calls you want to restore from the list. Note: All the calls marked in red color are the deleted calls

• Click You can save the call history either on your computer or iPhone.

2. Recover FaceTime call history with iCloud

Stellar Data Recovery for iPhone can also restore FaceTime calls from iCloud backup on your iPhone or iPad. This method allows you to select and recover only the lost FaceTime call history from iCloud instead of restoring complete backup data.

Two methods to restore FaceTime log from iCloud:

1. Restore lost/deleted FaceTime calls from iCloud without losing existing iPhone data
2. Restore FaceTime call history from iCloud backup for free, deleting the current iPhone data

Method 1: Restore lost/deleted FaceTime calls from iCloud without losing existing iPhone data:

• Download Stellar Data Recovery for iPhone on your PC/ Mac
• Select Recover from iCloud Backup on main screen of software

• Select Contacts & Call Logs and click Next
• Enter the Apple ID and password. List of all available iCloud backup files appears. Select the relevant backup of your iPhone
• Click Scan

• Click Call History on the left window. Preview the existing and deleted FaceTime calls. Click Deep Scan, if you don’t find your required calls.

• Click Save to save the recovered call history either on iPhone or computer

Method 2: Restore FaceTime from iCloud backup for free (this deletes the current iPhone data)

• Go to Settings > General > Reset> Erase all Contents and Settings

• On Apps & Data screen, tap Restore from iCloud Backup

• Sign in to your iCloud account

• Choose the last backup and Restore

Note – The drawback of this method is that it deletes all your existing data from the iPhone.

Recover FaceTime calls from iTunes Backup

3. Recover FaceTime calls from iTunes Backup

FaceTime recovery from iTunes backup is also possible if you have enabled the backup in iTunes.

Restore FaceTime call log from iTunes either with the help of Stellar Data Recovery for iPhone or directly from your system without the help of software.

However, if you don’t want to part ways with your iPhone’s existing data and lose all the current photos, videos, etc. with the old backup file, take the help of Stellar Data Recovery for iPhone.

The software protects your current data on iPhone and recovers only the call history as required.

Two methods to restore FaceTime call history from iTunes

1. Restore FaceTime call history from iTunes without losing existing iPhone data
2. Restore FaceTime call history from iTunes backup, deleting the current iPhone data

Method 1: Restore FaceTime call history from iTunes without losing existing iPhone data

• Download Stellar Data Recovery for iPhone software on your PC/ Mac. Note: Connect your iPhone to a computer, if want to save the recovered FaceTime call history on iPhone.
• Select Recover from iTunes Backup on the main screen of the application.

• Select Contacts & Call Logs
• Click Next. From the list of the iTunes backup files, select the relevant iTunes backup

• Click Scan
• Click Call History. Preview the existing and deleted FaceTime calls. Click Deep Scan, if you don’t find your required calls.
• Click Save. You can save on your computer or iPhone

Method 2: Restore FaceTime call history from iTunes for free (this method deletes the current iPhone data)

• Connect iPhone to PC/ Mac
• Launch iTunes on your computer
• Select your iPhone under the Device list and choose the recent backup entry date

• Click Restore Backup

4. Contact Apple

Apple uses end-to-end encryption in FaceTime calls. It will not decrypt the content of your conversations. Apple may record and store information, such as to whom you had called and your iPhone/ iPad network configurations. It stores this information for up to 30 days. You don’t get the details like the content of the conversation or whether your call was answered or not.

Nevertheless, you can contact Apple requesting for FaceTime call logs by clicking on this link and submitting the request – Read More

Apple will get back to you.

Conclusion

iCloud and iTunes backup are the natural way for Apple users to recover FaceTime deleted call history. However, Apple’s solution though workable is not efficient when it comes to the recovery of specific types of data. The iTunes or iCloud backup recovery methods replace every existing data on your iPhone with an old/recent backup. You lose your current photos, videos, call history, messages, chats, etc.

Whereas Stellar Data Recovery for iPhone tackles this recovery issue more effectively. It recovers lost FaceTime calls and also keeps your current data intact on the iPhone.

The software works in all data loss situations due to deletion, jailbreak, water damage, factory reset, etc. You can restore FaceTime call history from any iPhone including series of iPhone 15, 14, 13, 12, 11, X, XS, XR, iPhone 8, iPhone 7, iPhone 6 and older versions. It is available for both Windows and macOS computers.

6 Things We Can Do To Save A Water Damaged iPhone

“Hey there! I accidentally spilled water on my iPhone 14 Pro yesterday and it won`t turn on anymore. I was pretty sure I retrieved the phone within 10 seconds, yet it’s not working! Is there a way to save and fix water-damaged iPhone?”

If you’ve ever accidentally dropped your phone in water or drenched it in rain, then you’re not alone. From a split cup of coffee or water to dropping it in pools, bathtubs or toilets, your iPhone can be water-damaged due to various reasons.

With new-generation Apple devices, water exposure isn’t an immediate death sentence for your iPhone as it used to be. But it can still create issues in your iPhone, such as:

• Liquid droplets flowing inside the iPhone screen
• Issues in the charging port or the iPhone won’t charge.
• No audio or ruffled audio.
• Blurry images due to moisture in the camera lens.
• The internal part of the device gets corroded.

While the new iPhones have good water resistant capabilities, this doesn’t mean they are totally immune to water. Being electronic devices, water can seriously damage them.

This article shares several best practices that can help you save a water-damaged iPhone. But first, let’s understand how water resistant your iPhone is.

Is my iPhone water resistant?

The water resistance of the smartphones is rated by the “ingress protection” code, also called IP rating.

This rating includes two number: the first number indicates protection against solids, such as dust, whereas the second demonstrate resistance to liquid, mainly water. For example, the iPhone 12 has a rating of IP68, which means it provides six levels of protection from solid and eight levels of protection from liquid.

There are multiple types of IP ratings, but IP67 and IP68 are mainly applied to iPhones.

• IP67  – A device with this rating can withstand being submerged in up to 1 meter of water for a maximum of 30 minutes
• IP68 – iPhone with an IP68 rating can survive submersion in water up to 2 meters for a maximum of 30 minutes

Here’s the list of last few generation iPhone with their IP rating

• iPhone 15/15 Plus/ 15 Pro/ 15 Pro Max – IP68
• iPhone 14/14 Plus/ 14 Pro/ 14 Pro Max – IP68
• iPhone13/ 13 Mini/ 13 Pro / 13 Pro Max – IP68
• iPhone12/ 12 Mini/ 12 Pro / 12 Pro Max – IP68
• iPhone 11/ 11 Pro / 11 Pro Max – IP68
• iPhone XS/ XS Max – IP68
• iPhone X/XR /8/8 Plus /7 /7 Plus/ SE (2^nd generation) – IP67

What Not to Do?

Most iPhones offer certain level of water resistance, but it doesn’t mean an iPhone dropped in swimming pool or a bucket full of water is immune to any damage. Moreover, not every repair step will help you fix water-damaged iPhone; and some can complicate things further. Before, we start on potential steps to save your water-damaged iPhone, let’s first look at some absolute things that worsen the cause and should be avoided at all costs.

1. Don’t turn on your iPhone

Your iPhone will turn off automatically after being dropped in water. However, you should manually turn it off if it doesn’t turn off. Turn your phone on only if you are sure water or moisture content from the exterior and interior is completely dry. Turning on the water-damaged iPhone might cause water to reach inside the device, causing it to malfunction.

2. Plug it in or Use the Charging Port in Any Way

Moreover, don’t charge your iPhone battery as it can result in an electrical short circuit or even combustion, resulting in a fire. No matter how water resistant the iPhone is, it’s better to not plug it in when wet or water-damaged.

3. Don’t use hot air to blow dry your iPhone

Blow-drying your iPhone with hot air can damage your device further. Hot air may heat your iPhone to an unbearable degree, making it unsuitable for device hardware. Also, avoid using a space heater or furnace sidewall exhaust to dry your iPhone.

Steps You Can Take to Potentially Save Your Water-Damaged iPhone

If you drop your iPhone in water, the following methods can save your iPhone from potential damage.

1. Take it out and turn it off immediately

Remove your iPhone from the water right away. Once retrieved, turn it off immediately. If there is any iPhone cover and screen guard to protect your phone, remove them as they might hold moisture. Use a paper towel or cotton cloth to wipe the iPhone’s exterior.

2. Evacuate the SIM card

After drying the iPhone’s exterior, remove the SIM card tray, if not using an e-SIM. Although SIM cards have a watertight seal, getting them out helps. Use a paper towel to dry the SIM card and the tray.

3. Dry your iPhone

While Apple recommends simply wiping the iPhone dry or tapping excess water out of the ports, we recommend the below-mentioned ways to ensure your iPhone is as dry as possible.

• Place it in a dry place

You need to place the iPhone in a warm and dry place so the water inside the phone can evaporate. Place it in a nearby window with proper sunlight, but do not expose the device to harsh sunlight.

• Place it in uncooked rice

The uncooked rice trick used to be the go-to method to dry any visible liquid in iPhone, as rice absorbs moisture quickly. Place the iPhone in a bag or bowl of rice for a day or two to ensure the water traces inside the phone are absorbed entirely. However, this method is slightly risky, as uncooked rice can push grains and dust in the charging port of your device.

• Dry it with silica gel packets

If the water has seeped into the internal parts of the iPhone, try burying it in a heap of silica gel bags in an airtight container. This helps in absorbing the moisture from the inside of your iPhone. Using silica gel packets is a safer alternative to the uncooked rice method for drying a wet iPhone, as nothing will get clogged in the ports.

• Use a hairdryer (if it has a cool wind setting)

If your hair dryer has a cool wind setting, you can use it to dry wet iPhone. While drying the iPhone, keep the hair dryer in low mode and keep your iPhone at a distance so that air blowing doesn’t cause any damage.

Or, you can keep your iPhone under a cool air fan to dry it.

4. Disassemble the phone and let it air dry

If drying the iPhone via uncooked rice method or silica gel packet doesn’t work, consider dismantling it as your last resort. You can use DIY repair tips to open the device to dry it out or go to any trusted tech expert.

Caution: We wouldn’t recommend dismantling the iPhone using DIY tips as it may worsen the problem.

Dismantle your iPhone carefully, air dry its interior, and assemble it back after a few hours. Also, if the Liquid Contact Indicators inside the iPhone have already detected water damage, opening the phone invalidates your warranty coverage.

5. Check if your warranty is still valid

If all the above efforts fail to fix the iPhone from water damage, you must check if the device’s warranty is still valid. If it is, call your manufacturer and request a repair or replacement. If it is invalid, visit an Apple Genius bar to repair your cell phone.

6. Take the phone to an approved repair shop

The longer you wait to take your iPhone to an Apple Genius bar, the more damage it incurs. If you cannot dry the wet iPhone by following the manual methods mentioned above, rush to an Apple Genius bar to get it repaired and minimize the chances of further damage.

How To Find Out If Your iPhone Has Water Damage?

Liquid Contact Indicator, or LCI, is the new way to determine whether or not your iPhone is exposed to water damage. An LCI is generally of white or silver color; however, when it comes in contact with water or other liquid, it turns red.

See the table to learn where the indicators are planted in your respective iPhone, depending upon its model.

How To Recover Data From Water-Damaged iPhone?

Once you have powered on your water-damaged iPhone after drying, it is possible to recover data from it. There are two ways to recover lost data from water-damaged iPhones: backup services or professional iPhone data recovery software .

Let’s see various scenarios where you can recover data from a water-damaged iPhone:

iPhone won’t turn on

If your iPhone won’t turn on even after drying the wet iPhone using the tips mentioned above, it has short-circuited or water has eroded some of its internal components. In such a situation, use any backup service to recover your iPhone data.

If you have enabled iCloud backup on your iPhone, you can easily restore your data. You can visit the official iCloud website and log into your account to save the lost data on your computer. Or, set up your new iPhone using the existing iCloud credentials to restore the data of your previous iPhone.

iPhone starts but data is lost

If you turn your iPhone back on again, but its data is lost, try setting up your phone with existing iCloud account to recover the data. However, if you haven’t enabled iCloud backup, it is recommended that you use reliable iPhone data recovery software like Stellar Data Recovery for iPhone. This software recovers deleted/lost photos, videos, audio, messages, voice memos, calendars etc. from iPhone, iPad, iTunes, and iCloud backup files.

The software supports recovery in all data loss scenarios like water-damaged devices, accidental deletion, failed iOS updates, iPhone stuck in recovery mode, etc. This iPhone recovery software is compatible with all variants of iPad and iPhone, including the series of iPhone 15/14/13/12/11 and below.

Conclusion

We hope you fix the water-damaged iPhone after following the above suggestion. However, it would be best if you were extra careful to protect your iPhone from any type of water damage. Here are some best practices you must follow:

• Use a waterproof case to provide an additional layer of protection to your iPhone against water.
• Keep your iPhone away from sinks, bathrooms, toilets, etc.
• Be mindful in rainy conditions, and put your phone in a waterproof bag or safe pocket.
• Refrain from touching your iPhone with wet hands.
• Take regular data backups, as it is handy in data loss situations.

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FAQs

What do I do if my iPhone speaker doesn’t work after falling into water?

If there is water in your iPhone speaker, it may not work. In such a situation, try drying your iPhone and turning it on to take a backup of your data before testing the speaker. You can even visit Apple Genius Bar to get the help of a tech expert to fix your iPhone.

How to Factory Reset iPhone and iPad Without Apple ID

Summary: This post guides you to the best methods to factory reset the iPhone without the Apple ID and password. It also shares a professional tool — Stellar iPhone Eraser that can help wipe iPhone without using Apple ID.

iPhone factory reset is essential when you want to sell off your old iPhone or troubleshoot the iOS device issues, such as iPhone freeze , iPhone stuck at booting loop, stuck at Apple logo , etc. But what if you have forgotten your Apple ID?

Apple ID is not just required to sign in to iCloud account, App store, etc., but also needed to factory reset iPhone and iPad.

So how to reset iPhone without Apple ID?

Lets’ explore the methods to reset iPhone without Apple ID and password. Also, levarn how you can recover your Apple ID password and then attempt a factory reset on your iPhone or iPad.

Methods to Reset iPhone Without Apple ID Password

You can utilize iPhone Recovery Mode and iTunes on your computer to reset the iOS device without Apple ID. Another easier method to permanently delete everything on iPhone that doesn’t require your Apple ID is by using Stellar iPhone Eraser software.

While you can also choose to reset the forgotten Apple ID and password and then later factory reset the iOS device with the new Apple ID.

1. Use Recovery Mode to reset iPhone without Apple ID
2. Reset iPhone without Apple ID via Stellar iPhone Eraser
3. Recover Apple ID and Password to reset iPhone

Important: As Factory Reset deletes everything on iPhone, always backup your data before reset. If you haven’t and already reset your iOS device, you can download Stellar Data Recovery for iPhone on your computer to restore the lost data due to factory reset.

Method 1: Use Recovery Mode to reset iPhone without Apple ID

You can factory reset iPhone without Apple ID or password by using Recovery Mode. Make sure to have the latest iTunes installed on your already trusted computer.

Steps to reset iPhone without Apple ID using Recovery Mode

Step 1: Update iTunes on your PC/Mac to the latest version.

Step 2: Connect your iPhone/ iPad to the computer via USB cable.

Step 3: Put your iPhone/ iPad to Recovery Mode. Note: The steps will vary with your iPhone/ iPad model.

How to put your iPhone to Recovery Mode

iPhone 8, iPhone X, or later: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the recovery mode screen.

iPhone 7, iPhone 7 Plus, and iPod touch: Press and hold the Top (or Side) and Volume Down buttons at the same time. Keep holding them until you see the Recovery Mode screen.

iPhone 6s or earlier, iPad with Home button, and iPod touch: Press and hold both the Home and the Top (or Side) buttons at the same time. Keep holding them until you see the recovery mode screen.

iPad models that don’t have a Home button: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Press and hold the Top button until your device begins to restart. Continue holding the Top button until your device goes into Recovery Mode.
Source: Apple support

Step 4:  iTunes detects the DFU mode and alerts you. Click OK in the message box.

Step 5: In iTunes, click Summary.

Step 6: Select Restore iPhone on the right pane.

Figure: Restore iPhone option iTunes

Step 7: Click Restore to confirm.

iTunes factory resets your iPhone without Apple ID. This will delete all your photos, videos, contacts, messages, chats and other data, same as in normal factory reset process using iPhone settings, which requires Apple ID.

Method 2: Reset iPhone without Apple ID via Stellar iPhone Eraser

Stellar iPhone Eraser software is another secure way to permanently erase complete iPhone data when you have forgotten Apple ID and password.  The software wipes iPhone as new without using the Apple ID.

Stellar iPhone Eraser is popularly used to reset iPhone before selling, donating, or exchanging so that no one can gain access to your personal data.

You can permanently delete photos, videos, audio, contacts, messages, passcodes, documents, third-party apps and other data from iPhone.

It sets the iOS device to the original factory settings. The software works with all iPhone variants including series of iPhone 15, 14, 13, 12, 11, XS MAX, XS, XR, X, 8, and below. It supports latest iOS 16 and below versions.

Steps to reset iPhone without Apple ID using software:

Step 1: Download and run Stellar Toolkit for iPhone on PC/Mac.

Step 2: Select Erase Data.

Step 3: On Erase iPhone Data screen, click Next.

Figure: Erase iPhone Data screen

Step 4: Connect your iPhone to the computer when prompted.

Figure: Erase button in software

Step 5: Click Erase.

Step 6: In the Erase Process dialog box, select Yes.

Step 7: In Data Erase Completes dialog box, click OK.

All the data gets erased permanently beyond recovery from your iPhone or iPad.

Method 3: Recover forgotten Apple ID and Password to reset iPhone

Apple ID password is necessary to use iPhone applications and services. So if you are not planning to sell off your iPhone or iPad, it is best to first recover the forgotten Apple ID password and then reset your iOS device using the ‘Erase All Content and Settings’ option in the iPhone Settings.

You can use iPhone Settings, Apple Support app, Find My iPhone, or visit Apple account page  to recover lost Apple ID password.

Click here to know in detail how to reset forgotten Apple ID and password.

Once you recover the Apple account password, follow the below steps to reset iPhone with the new Apple ID.

Reset iPhone with Apple ID password:

1. Go to Settings > General > Reset.
2. Click on Erase All Content and Settings.

Figure: Reset option in iPhone

3. Enter the new Apple password and click Erase iPhone.

Also read: Does factory reset deletes everything on iPhone?

Conclusion

Without the Apple ID and password, you cannot reset your iOS device through the traditional ‘Erase All Content and Settings’ method. Either you recover the forgotten Apple ID and password or use any of the two methods shared above to factory reset the iPhone without Apple ID.

You can put the iPhone to Recovery Mode and use iTunes on your computer to reset the iOS device without Apple ID. Other than this, a simpler way to permanently delete everything on your iPhone is by using Stellar iPhone Eraser software. The software doesn’t ask for Apple ID through the process. It quickly resets your iPhone or iPad and brings it to original settings by erasing complete data on it.