Sony won’t play HEVC H.265 media, how to fix?

If you are experiencing choppy, stuttering, or broken up playback when viewing HEVC video on your Sony Xperia 5 V, it is probably because your device doesn’t support the new HEVC H.265 codec, or your video has high specifications that your Sony Xperia 5 V cannot handle. If that’s the case, converting the HEVC video to a format that is compatible with your Sony Xperia 5 V would be a workable solution.

My Sony Xperia 5 V won’t play 4K HEVC, how to resolve?

"Hi all, I have a Sony Xperia 5 V which is working very fine for me. Everything is fine and smooth … except 4K HEVC video playback. It can read all videos up to 1080p fluently. However, all 4K HEVC video files are unwatchable: frames are freezing every seconds. How can I get the 4K HEVC video playing smoothly on my Sony Xperia 5 V? I would really appreciate any help."

This is probably because your Sony Xperia 5 V doesn’t have enough power to handle 4K HEVC files. In this situation, we would recommend converting them to a format that is well supported by your Sony Xperia 5 V first. Check a how-to guide on this below:

Part 1: How To Convert HEVC Videos For Sony Xperia 5 V on Windows?
Part 2: How To Convert HEVC Videos For Sony Xperia 5 V on Mac?

Part 1. How To Convert HEVC Videos For Sony Xperia 5 V on Windows?

To convert hevc videos for Sony Xperia 5 V playback on Windows, do as below:

Download and install Video Converter on your Windows computer.

Step 1: Import video files
Click “Add File” to load video files that you want to convert into this program.

Step 2: Select output format for Sony Xperia 5 V
Click “Profile” to select “Sony” > “The corresponding Profile of your Sony phone “ as output format. This format profile will ensure a good performance while playing with Sony Xperia 5 V.

If you can’t find a suitable profile for Sony Xperia 5 V, you can also select it directly, as shown in the following figure.

Tips:
If necessary, you can click “Settings” button to modify video and audio parameters like encoder, resolution, frame rate, bitrate, aspect ratio, sample rate, and audio channels.

Similarly, if you don’t find a suitable profile, you can also set it directly for the general profile, as shown in the figure below

Step 3: Click “Convert” to start.

As soon as the conversion is complete, click “Open Folder” to get the generated MP4 files that are suitable for playing on your Sony Xperia 5 V. No audio lost issues will occur any more.

Part 2. How To Convert HEVC Videos For Sony Xperia 5 V on Mac?

To convert hevc videos for Sony Xperia 5 V playback on Mac, do as below:

Download and install Video Converter on your Mac computer.