Some MP4 won't play on my Motorola Edge+ (2023)

Unable to play MP4 files on your Motorola Edge+ (2023)? Your MP4 files probably contain video or audio codec that your device doesn’t support. If that’s the case, you will need to convert them first. This guide explains how to do this in detail.

MP4 is among Motorola Edge+ (2023) supported video formats, however, some users still encounter incompatibility issues when playing MP4 files on Motorola Edge+ (2023). Why does this happen? The reason is that MP4 is a container format which may contain multiple video and audio streams encoded with various codecs. Although Motorola Edge+ (2023) is compatible with MP4 video files, it also requires the MP4 file to be encoded in the way that is recognized by your particular device model. Some MP4 videos will not play on Motorola Edge+ (2023) due to the failure of codec recognition. In that case, you will need to convert the files to Motorola Edge+ (2023) supported H.264 MP4 format. Check a guide on how to do this below.

Part 1: MP4 conversion suggestion for Motorola Edge+ (2023) (on Windows)
Part 2: MP4 conversion suggestion for Motorola Edge+ (2023) (on macOS)

Part 1. MP4 conversion suggestion for Motorola Edge+ (2023) (on Windows)

To convert MP4 video files for Motorola Edge+ (2023) playback on Windows, do as below:

Download and install Video Converter on your Windows computer.

Step 1: Import your video files
Click “Add File” to load your video files that you want to convert into this program.

Step 2: Select output format for Motorola Edge+ (2023)
Click “Profile” to select “Motorola” > “The corresponding Profile of your Motorola phone “ as output format. This format profile will ensure a good performance while playing with Motorola Edge+ (2023).

If you can’t find a suitable profile for Motorola Edge+ (2023), you can also select it directly, as shown in the following figure.

Tips:
If necessary, you can click “Settings” button to modify video and audio parameters like encoder, resolution, frame rate, bitrate, aspect ratio, sample rate, and audio channels.

Similarly, if you don’t find a suitable profile, you can also set it directly for the general profile, as shown in the figure below

Step 3: Click “Convert” to start.

As soon as the conversion is complete, click “Open Folder” to get the generated MP4 files that are suitable for playing on your Motorola Edge+ (2023). No audio lost issues will occur any more.

Part 2. MP4 conversion suggestion for Motorola Edge+ (2023) (on macOS)

To convert MP4 video files for Motorola Edge+ (2023) playback on Mac, do as below:

Download and install Video Converter on your Mac computer.